CRMTicket

Tickets and projects14 EndpointsCRM / CRMTicket

This method will get all CustomerTicket Objects

GET/api/crm/tickets

Query parameters

`id`string	, LOGGED_IN
`inportal`boolean
`deleted`string	, LOGGED_IN
`crmProject`string	, LOGGED_IN
`crmProjectItem`string	, LOGGED_IN
`createdByUser`string	, LOGGED_IN
`assignedUser`string	, LOGGED_IN
`company`string	, LOGGED_IN
`status`string	, LOGGED_IN
`archived`boolean	, LOGGED_IN
`crmProjectCategoryArea`string	, LOGGED_IN
`unifiedCategory`string	, LOGGED_IN
`calculatedScoreDueDate`string	, LOGGED_IN
`calculatedScoreBusinessValue`string	, LOGGED_IN
`calculatedScore`string	, LOGGED_IN
`businessValue`string	, LOGGED_IN
`issuecategory`string	A category like website, hosting, marketing \| , LOGGED_IN
`statusid`string	, LOGGED_IN
`created`string	, LOGGED_IN
`headline`string	, LOGGED_IN
`duedate`string	, LOGGED_IN
`ticketType`string	, LOGGED_IN
`reopenDate`string	, LOGGED_IN
`sprint`string	The sprint this ticket is planned for. Tickets without a sprint are the backlog. \| , LOGGED_IN
`storyPoints`string	Relative planning estimate used during sprint planning \| , LOGGED_IN
`boardOrder`string	Manual position of the ticket inside its kanban column / sprint backlog \| , LOGGED_IN
`aiUrgencyScore`string	Interner Dringlichkeits-Score 0-100 aus der KI-Triage (TicketAiTriageHelper), null = nicht bewertet. Nur fuer das Team sichtbar.
`aiEmergency`string	Die KI-Triage hat das Ticket als absoluten Notfall erkannt (das Team wurde zusaetzlich benachrichtigt). null = nicht geprueft.
`searchString`string	text to search for in the list
`orderFieldName`string	name of the order field
`orderFieldSort`string	sorting modeAllowed: `DESCASC`
`page`integer	page of the list
`pageSize`integer	number of entries for each page
`withMaxPageNumber`string	returns the number of pages available as a header if this is set

Responses

200Returns a list of CustomerTicket objectsarray<CustomerTicket>

Show fields (21)

satisfaction_requested_atstring
When the customer / member was asked to rate the finished ticket; the apps offer the rating once this is set.
idinteger
Primary key of the ticket. Internal ID.
ticket_typestring
Type of the ticket.
numberinteger
Running ticket number.
number_stringstring
Ticket number as displayed to users.
companyCRMCompany
Company the ticket belongs to.
Show fields (55)
- idinteger
  Primary key of the company. Internal ID.
- short_namestring
  Short name of the company.
- company_namestring
  Legal name of the company.
- secondary_namestring
  Second name line of the company.
- direct_dialstring
  Direct dial number of the company.
- invoice_emailstring
  E-mail address for invoices.
- send_invoice_emailboolean
  Send invoices by e-mail.
- send_invoice_letterboolean
  Send invoices by letter.
- time_report_emailstring
  E-mail address for time reports.
- payment_goalPaymentGoal
  Payment term of the company.
- payment_intervalstring
  Interval of the payments.
- vatidstring
  VAT identification number.
- taxnumberstring
  Tax number of the company.
- buyer_reference_idstring
  Leitweg-ID or custom reference ID defined by the customer
- taxTax
  Tax rate used for the company.
- infostring
  Information about the company.
- numberstring
  Customer or supplier number of the company.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Company number as text, including prefix.
- is_customerboolean
  The company is a customer.
- is_supplierboolean
  The company is a supplier.
- is_otherboolean
  The company is neither customer nor supplier.
- is_memberboolean
  The company is a member.
- archivedboolean
  The company is archived.
- categoryCRMCompanyCategory
  Category of the company.
- visible_for_customerboolean
  Whether the company is visible to the customer.
- founding_datestring (date-time)
  Founding date of the company.
- nace_sectionstring
  NACE section code (letter A-U)
- nace_codestring
  NACE code (numeric like 01.11, 62.01)
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- main_phonestring
  Main phone number.
- main_faxstring
  Main fax number.
- main_emailstring
  Main e-mail address.
- websitestring
  Website address.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
- payment_typePaymentType
- company_employee_countinteger
  Number of employees of the company.
- company_founding_yearinteger
  Founding year of the company.
- company_family_ownedboolean
  Whether the company is family-owned.
- company_sales_volumestring
  Sales volume of the company.
- company_segmentstring
  Market segment of the company.
personCRMPerson10
Person the ticket belongs to.
Show fields (81)
- idinteger
  Primary key of the person. Internal ID.
- first_namestring
  First name of the person.
- last_namestring
  Last name of the person.
- numberinteger
  Member or customer number of the person.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Member or customer number as text, including prefix.
- genderstring
  Gender of the person.
- titlestring
  Academic or other title of the person.
- positionstring
  Position or role of the person.
- languagestring
  Preferred language of the person.
- special_salutationstring
  Special salutation text for letters.
- form_of_salutationstring
  Form of salutation, for example formal or informal.
- birthdaystring (date-time)
  Birthday of the person.
- known_allergiesstring
  Known allergies of the person.
- confirmed_no_allergiesboolean
  Guardian confirmed that there are no known allergies.
- allow_photosboolean
  Photos of the person may be taken and published.
- allow_leaving_aloneboolean
  The person may leave the event alone.
- authorized_pickupstring
  Persons who are allowed to pick up the person.
- needs_supportboolean
  The person needs support, for example for inclusion.
- support_descriptionstring
  Description of the support the person needs.
- financial_supportboolean
  The person receives financial support.
- financial_support_numberstring
  Number of the financial support.
- municipal_supportboolean
  The person receives municipal support.
- municipal_support_numberstring
  Number of the municipal support.
- grade_levelinteger
  School grade level of the person.
- school_classstring
  School class of the person.
- start_timestring (date-time)
  Start of the membership or activity.
- start_time_reasonstring
  Reason for the start.
- end_timestring (date-time)
  End of the membership or activity.
- end_time_reasonstring
  Reason for the end.
- confirmed_gtc_timestring (date-time)
  Time the general terms and conditions were confirmed.
- chatbot_opt_inboolean
  Einwilligung in die Nutzung des KI-Assistenten. Denormalisierter aktueller Stand - das pruefbare Protokoll steht in ChatbotConsent.
- chatbot_opt_in_atstring (date-time)
  Time the person opted in to the chatbot.
- chatbot_opt_in_text_versionstring
  Version des Einwilligungstextes, dem zugestimmt wurde. Weicht sie von der aktuellen Version ab, ist das Opt-in abgelaufen.
- app_usage_statistics_opt_outboolean
  Widerspruch gegen die anonyme Nutzungsstatistik der Mitglieder-App. Die App liest ihn aus den StaticData und schickt dann nichts mehr; die gezaehlten Aufrufe selbst haben keinen Bezug zur Person.
- crm_person_contact_dataarray<CRMPersonContactData>
  Contact data of the person, for example phone and e-mail.
- archivedboolean
  Whether the person is archived.
- subscribed_newsletterboolean
  Whether the person subscribed to the newsletter.
- subscribed_magazineboolean
  Whether the person subscribed to the magazine.
- printed_member_cardboolean
  Whether a member card has been printed for the person.
- has_login_userboolean
  Whether the person has a login user.
- profile_picture_urlstring
  URL of the profile picture of the person.
- log_book_staffboolean
  Log book flag: staff.
- log_book_staff1boolean
  Log book flag: staff, level 1.
- log_book_staff2boolean
  Log book flag: staff, level 2.
- log_book_memberboolean
  Log book flag: member.
- log_book_trainerboolean
  Log book flag: trainer.
- log_book_trainer1boolean
  Log book flag: trainer, level 1.
- log_book_trainer2boolean
  Log book flag: trainer, level 2.
- log_book_head_of_departmentboolean
  Log book flag: head of department.
- log_book_supervisory_boardboolean
  Log book flag: supervisory board.
- log_book_board_of_directorsboolean
  Log book flag: board of directors.
- log_book_honorary_memberboolean
  Log book flag: honorary member.
- log_book_club_card_oneboolean
  Log book flag: club card.
- log_book_health_recoveredboolean
  Log book flag: recovered from illness.
- log_book_health_vaccinatedboolean
  Log book flag: vaccinated.
- log_book_health_vaccinated_additionstring
  Details of the vaccination.
- log_book_good_conductboolean
  Log book flag: certificate of good conduct.
- log_book_first_aidboolean
  Log book flag: first aid training.
- log_book_measles_vaccinationboolean
  Log book flag: measles vaccination.
- sync_lanistaboolean
  Whether the person is synchronized with Lanista.
- categoryCRMPersonCategory
  Person category.
- nicknamestring
  Nickname of the person.
- preferred_color_hexstring
  Preferred color of the person as hex value.
- avatar_tokenstring
  Token of the avatar image.
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- createdstring (date-time)
  Point in time the entity was created.
- … 2 more fields
jirakeystring
Key of the linked Jira issue.
jiraidstring
ID of the linked Jira issue.
assignedusernamestring
Name of the assigned user, as text.
assigned_userUser
User the ticket is assigned to.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
createdbyusernamestring
Name of the user who created the ticket, as text.
created_by_userUser
User who created the ticket.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
statusstring
Status of the ticket as text.
statusidstring
ID of the status of the ticket.
issuetypestring
A type like bug, task, story
issuecategorystring
A category like website, hosting, marketing
crm_project_category_areaCRMProjectCategoryArea
Project category area the ticket belongs to.
Show fields (4)
- idinteger
  Primary key of the category area. Internal ID.
- namestring
  Name of the area.
- descriptionstring
  Description of the area.
- deletedboolean
  This property is used to mark an entity as deleted / archived
issueprojectstring
A project like a domain (inwendo.de) or a certain mail campaign
crm_projectCRMProject8
CRM project the ticket belongs to.
Show fields (19)
- idinteger
  Primary key of the project. Internal ID.
- namestring
  Name of the project.
- closedstring (date-time)
  Time the project was closed.
- billedstring (date-time)
  Time the project was billed.
- numberstring
  Number of the project.
- startstring (date-time)
  Start of the project.
- endstring (date-time)
  End of the project.
- descriptionstring
  Description of the project.
- companyCRMCompany
  Company the project belongs to.
- internal_main_contactUser
  Internal login user who is the main contact.
- categoryCRMProjectCategory
  Category of the project.
- archivedboolean
  The project is archived.
- visible_for_customerboolean
  The project is visible in the customer app.
- name_for_customerstring
  Name of the project shown to customers.
- invoice_emailstring
  E-mail address for invoices of the project.
- time_report_emailstring
  E-mail address for time reports of the project.
- search_stringstring
  Text that the entity can be searched by.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
… 50 more fields

Request

curl --request GET \
  --url https://your-instance.iw-erp.de/api/crm/tickets \
  --header 'x-iw-jwt-token: <TOKEN>'

const options = {method: 'GET', headers: {'x-iw-jwt-token': '<TOKEN>'}};

fetch('https://your-instance.iw-erp.de/api/crm/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets"

headers = {"x-iw-jwt-token": "<TOKEN>"}

response = requests.get(url, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('GET', 'https://your-instance.iw-erp.de/api/crm/tickets', [
  'headers' => [
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Get,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets")
  .get()
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.getAll();
if (result.success) {
  print(result.data);
}

Response 200 application/json

[
  {
    "id": 42,
    "external_person_first_name": "Beispiel",
    "external_person_last_name": "Beispiel",
    "external_person_email": "lena.hartmann@example.org",
    "external_person_phone": "+49 511 123456",
    "external_person_address_city": "Hannover",
    "external_person_address_zip": "30163",
    "external_person_address_country": "DE",
    "external_company_name": "Beispiel",
    "external_company_email": "lena.hartmann@example.org"
  }
]

Add a new Ticket

POST/api/crm/tickets

Request body application/json

dataCustomerTicket2
Show fields (1)
- unified_categoryUnifiedCategory11

Responses

200Add a new TicketCustomerTicket3

Show fields (21)

satisfaction_requested_atstring
When the customer / member was asked to rate the finished ticket; the apps offer the rating once this is set.
idinteger
Primary key of the ticket. Internal ID.
ticket_typestring
Type of the ticket.
numberinteger
Running ticket number.
number_stringstring
Ticket number as displayed to users.
companyCRMCompany19
Company the ticket belongs to.
Show fields (56)
- idinteger
  Primary key of the company. Internal ID.
- short_namestring
  Short name of the company.
- company_namestring
  Legal name of the company.
- secondary_namestring
  Second name line of the company.
- direct_dialstring
  Direct dial number of the company.
- invoice_emailstring
  E-mail address for invoices.
- send_invoice_emailboolean
  Send invoices by e-mail.
- send_invoice_letterboolean
  Send invoices by letter.
- time_report_emailstring
  E-mail address for time reports.
- payment_goalPaymentGoal
  Payment term of the company.
- payment_intervalstring
  Interval of the payments.
- vatidstring
  VAT identification number.
- taxnumberstring
  Tax number of the company.
- buyer_reference_idstring
  Leitweg-ID or custom reference ID defined by the customer
- taxTax
  Tax rate used for the company.
- infostring
  Information about the company.
- numberstring
  Customer or supplier number of the company.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Company number as text, including prefix.
- is_customerboolean
  The company is a customer.
- is_supplierboolean
  The company is a supplier.
- is_otherboolean
  The company is neither customer nor supplier.
- is_memberboolean
  The company is a member.
- archivedboolean
  The company is archived.
- categoryCRMCompanyCategory
  Category of the company.
- visible_for_customerboolean
  Whether the company is visible to the customer.
- founding_datestring (date-time)
  Founding date of the company.
- nace_sectionstring
  NACE section code (letter A-U)
- nace_codestring
  NACE code (numeric like 01.11, 62.01)
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- main_phonestring
  Main phone number.
- main_faxstring
  Main fax number.
- main_emailstring
  Main e-mail address.
- websitestring
  Website address.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
- atagsarray<AccessTag>
- payment_typePaymentType
- company_employee_countinteger
  Number of employees of the company.
- company_founding_yearinteger
  Founding year of the company.
- company_family_ownedboolean
  Whether the company is family-owned.
- company_sales_volumestring
  Sales volume of the company.
- company_segmentstring
  Market segment of the company.
personCRMPerson10
Person the ticket belongs to.
Show fields (81)
- idinteger
  Primary key of the person. Internal ID.
- first_namestring
  First name of the person.
- last_namestring
  Last name of the person.
- numberinteger
  Member or customer number of the person.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Member or customer number as text, including prefix.
- genderstring
  Gender of the person.
- titlestring
  Academic or other title of the person.
- positionstring
  Position or role of the person.
- languagestring
  Preferred language of the person.
- special_salutationstring
  Special salutation text for letters.
- form_of_salutationstring
  Form of salutation, for example formal or informal.
- birthdaystring (date-time)
  Birthday of the person.
- known_allergiesstring
  Known allergies of the person.
- confirmed_no_allergiesboolean
  Guardian confirmed that there are no known allergies.
- allow_photosboolean
  Photos of the person may be taken and published.
- allow_leaving_aloneboolean
  The person may leave the event alone.
- authorized_pickupstring
  Persons who are allowed to pick up the person.
- needs_supportboolean
  The person needs support, for example for inclusion.
- support_descriptionstring
  Description of the support the person needs.
- financial_supportboolean
  The person receives financial support.
- financial_support_numberstring
  Number of the financial support.
- municipal_supportboolean
  The person receives municipal support.
- municipal_support_numberstring
  Number of the municipal support.
- grade_levelinteger
  School grade level of the person.
- school_classstring
  School class of the person.
- start_timestring (date-time)
  Start of the membership or activity.
- start_time_reasonstring
  Reason for the start.
- end_timestring (date-time)
  End of the membership or activity.
- end_time_reasonstring
  Reason for the end.
- confirmed_gtc_timestring (date-time)
  Time the general terms and conditions were confirmed.
- chatbot_opt_inboolean
  Einwilligung in die Nutzung des KI-Assistenten. Denormalisierter aktueller Stand - das pruefbare Protokoll steht in ChatbotConsent.
- chatbot_opt_in_atstring (date-time)
  Time the person opted in to the chatbot.
- chatbot_opt_in_text_versionstring
  Version des Einwilligungstextes, dem zugestimmt wurde. Weicht sie von der aktuellen Version ab, ist das Opt-in abgelaufen.
- app_usage_statistics_opt_outboolean
  Widerspruch gegen die anonyme Nutzungsstatistik der Mitglieder-App. Die App liest ihn aus den StaticData und schickt dann nichts mehr; die gezaehlten Aufrufe selbst haben keinen Bezug zur Person.
- crm_person_contact_dataarray<CRMPersonContactData>
  Contact data of the person, for example phone and e-mail.
- archivedboolean
  Whether the person is archived.
- subscribed_newsletterboolean
  Whether the person subscribed to the newsletter.
- subscribed_magazineboolean
  Whether the person subscribed to the magazine.
- printed_member_cardboolean
  Whether a member card has been printed for the person.
- has_login_userboolean
  Whether the person has a login user.
- profile_picture_urlstring
  URL of the profile picture of the person.
- log_book_staffboolean
  Log book flag: staff.
- log_book_staff1boolean
  Log book flag: staff, level 1.
- log_book_staff2boolean
  Log book flag: staff, level 2.
- log_book_memberboolean
  Log book flag: member.
- log_book_trainerboolean
  Log book flag: trainer.
- log_book_trainer1boolean
  Log book flag: trainer, level 1.
- log_book_trainer2boolean
  Log book flag: trainer, level 2.
- log_book_head_of_departmentboolean
  Log book flag: head of department.
- log_book_supervisory_boardboolean
  Log book flag: supervisory board.
- log_book_board_of_directorsboolean
  Log book flag: board of directors.
- log_book_honorary_memberboolean
  Log book flag: honorary member.
- log_book_club_card_oneboolean
  Log book flag: club card.
- log_book_health_recoveredboolean
  Log book flag: recovered from illness.
- log_book_health_vaccinatedboolean
  Log book flag: vaccinated.
- log_book_health_vaccinated_additionstring
  Details of the vaccination.
- log_book_good_conductboolean
  Log book flag: certificate of good conduct.
- log_book_first_aidboolean
  Log book flag: first aid training.
- log_book_measles_vaccinationboolean
  Log book flag: measles vaccination.
- sync_lanistaboolean
  Whether the person is synchronized with Lanista.
- categoryCRMPersonCategory
  Person category.
- nicknamestring
  Nickname of the person.
- preferred_color_hexstring
  Preferred color of the person as hex value.
- avatar_tokenstring
  Token of the avatar image.
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- createdstring (date-time)
  Point in time the entity was created.
- … 2 more fields
jirakeystring
Key of the linked Jira issue.
jiraidstring
ID of the linked Jira issue.
assignedusernamestring
Name of the assigned user, as text.
assigned_userUser
User the ticket is assigned to.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
createdbyusernamestring
Name of the user who created the ticket, as text.
created_by_userUser
User who created the ticket.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
statusstring
Status of the ticket as text.
statusidstring
ID of the status of the ticket.
issuetypestring
A type like bug, task, story
issuecategorystring
A category like website, hosting, marketing
crm_project_category_areaCRMProjectCategoryArea
Project category area the ticket belongs to.
Show fields (4)
- idinteger
  Primary key of the category area. Internal ID.
- namestring
  Name of the area.
- descriptionstring
  Description of the area.
- deletedboolean
  This property is used to mark an entity as deleted / archived
issueprojectstring
A project like a domain (inwendo.de) or a certain mail campaign
crm_projectCRMProject9
CRM project the ticket belongs to.
Show fields (19)
- idinteger
  Primary key of the project. Internal ID.
- namestring
  Name of the project.
- closedstring (date-time)
  Time the project was closed.
- billedstring (date-time)
  Time the project was billed.
- numberstring
  Number of the project.
- startstring (date-time)
  Start of the project.
- endstring (date-time)
  End of the project.
- descriptionstring
  Description of the project.
- companyCRMCompany19
  Company the project belongs to.
- internal_main_contactUser
  Internal login user who is the main contact.
- categoryCRMProjectCategory
  Category of the project.
- archivedboolean
  The project is archived.
- visible_for_customerboolean
  The project is visible in the customer app.
- name_for_customerstring
  Name of the project shown to customers.
- invoice_emailstring
  E-mail address for invoices of the project.
- time_report_emailstring
  E-mail address for time reports of the project.
- search_stringstring
  Text that the entity can be searched by.
- createdstring (date-time)
  Point in time the entity was created.
- … 1 more fields
… 51 more fields

Request

curl --request POST \
  --url https://your-instance.iw-erp.de/api/crm/tickets \
  --header 'content-type: application/json' \
  --header 'x-iw-jwt-token: <TOKEN>' \
  --data '
{
  "data": {
    "unified_category": {
      "address_street": "Jakobistr. 39",
      "address_city": "Hannover",
      "address_zip": "30163",
      "address_country": "DE",
      "address_full_country": "DE",
      "main_phone": "+49 511 123456"
    }
  }
}
'

const options = {
  method: 'POST',
  headers: {'x-iw-jwt-token': '<TOKEN>', 'content-type': 'application/json'},
  body: JSON.stringify({
    data: {
      unified_category: {
        address_street: 'Jakobistr. 39',
        address_city: 'Hannover',
        address_zip: '30163',
        address_country: 'DE',
        address_full_country: 'DE',
        main_phone: '+49 511 123456'
      }
    }
  })
};

fetch('https://your-instance.iw-erp.de/api/crm/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets"

payload = { "data": { "unified_category": {
      "address_street": "Jakobistr. 39",
      "address_city": "Hannover",
      "address_zip": "30163",
      "address_country": "DE",
      "address_full_country": "DE",
      "main_phone": "+49 511 123456"
    } } }
headers = {
  "x-iw-jwt-token": "<TOKEN>",
  "content-type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://your-instance.iw-erp.de/api/crm/tickets', [
  'body' => '{"data":{"unified_category":{"address_street":"Jakobistr. 39","address_city":"Hannover","address_zip":"30163","address_country":"DE","address_full_country":"DE","main_phone":"+49 511 123456"}}}',
  'headers' => [
    'content-type' => 'application/json',
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Post,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
  Content = new StringContent("{\"data\":{\"unified_category\":{\"address_street\":\"Jakobistr. 39\",\"address_city\":\"Hannover\",\"address_zip\":\"30163\",\"address_country\":\"DE\",\"address_full_country\":\"DE\",\"main_phone\":\"+49 511 123456\"}}}")
  {
    Headers =
    {
      ContentType = new MediaTypeHeaderValue("application/json")
    }
  }
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\"data\":{\"unified_category\":{\"address_street\":\"Jakobistr. 39\",\"address_city\":\"Hannover\",\"address_zip\":\"30163\",\"address_country\":\"DE\",\"address_full_country\":\"DE\",\"main_phone\":\"+49 511 123456\"}}}");
Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets")
  .post(body)
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .addHeader("content-type", "application/json")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets"

	payload := strings.NewReader("{\"data\":{\"unified_category\":{\"address_street\":\"Jakobistr. 39\",\"address_city\":\"Hannover\",\"address_zip\":\"30163\",\"address_country\":\"DE\",\"address_full_country\":\"DE\",\"main_phone\":\"+49 511 123456\"}}}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")
	req.Header.Add("content-type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';
import 'package:iw_erp_api/model/customer_ticket.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.post(CustomerTicket.fromJson({
  "unified_category": {
    "address_street": "Jakobistr. 39",
    "address_city": "Hannover",
    "address_zip": "30163",
    "address_country": "DE",
    "address_full_country": "DE",
    "main_phone": "+49 511 123456"
  }
}));
if (result.success) {
  print(result.data);
}

Response 200 application/json

{
  "id": 42,
  "external_person_first_name": "Beispiel",
  "external_person_last_name": "Beispiel",
  "external_person_email": "lena.hartmann@example.org",
  "external_person_phone": "+49 511 123456",
  "external_person_address_city": "Hannover",
  "external_person_address_zip": "30163",
  "external_person_address_country": "DE",
  "external_company_name": "Beispiel",
  "external_company_email": "lena.hartmann@example.org"
}

Ratings of finished tickets in a period (customer_panel_ticket_satisfaction_enabled): count, average, distribution, per assignee and per area, and the comments.

GET/api/crm/tickets/satisfaction_report

Query parameters

`from`string	Start date (Y-m-d), default 90 days ago
`to`string	End date (Y-m-d), default today

Responses

200The reportobject

Request

curl --request GET \
  --url https://your-instance.iw-erp.de/api/crm/tickets/satisfaction_report \
  --header 'x-iw-jwt-token: <TOKEN>'

const options = {method: 'GET', headers: {'x-iw-jwt-token': '<TOKEN>'}};

fetch('https://your-instance.iw-erp.de/api/crm/tickets/satisfaction_report', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets/satisfaction_report"

headers = {"x-iw-jwt-token": "<TOKEN>"}

response = requests.get(url, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('GET', 'https://your-instance.iw-erp.de/api/crm/tickets/satisfaction_report', [
  'headers' => [
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Get,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets/satisfaction_report"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets/satisfaction_report")
  .get()
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets/satisfaction_report"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.getSatisfactionReport();
if (result.success) {
  print(result.data);
}

Response 200 application/json

{}

This method will get a single Ticket with the given id

GET/api/crm/tickets/{id}

Path parameters

idrequiredstring

Responses

200Returns a single TicketCustomerTicket3

Show fields (21)

satisfaction_requested_atstring
When the customer / member was asked to rate the finished ticket; the apps offer the rating once this is set.
idinteger
Primary key of the ticket. Internal ID.
ticket_typestring
Type of the ticket.
numberinteger
Running ticket number.
number_stringstring
Ticket number as displayed to users.
companyCRMCompany19
Company the ticket belongs to.
Show fields (56)
- idinteger
  Primary key of the company. Internal ID.
- short_namestring
  Short name of the company.
- company_namestring
  Legal name of the company.
- secondary_namestring
  Second name line of the company.
- direct_dialstring
  Direct dial number of the company.
- invoice_emailstring
  E-mail address for invoices.
- send_invoice_emailboolean
  Send invoices by e-mail.
- send_invoice_letterboolean
  Send invoices by letter.
- time_report_emailstring
  E-mail address for time reports.
- payment_goalPaymentGoal
  Payment term of the company.
- payment_intervalstring
  Interval of the payments.
- vatidstring
  VAT identification number.
- taxnumberstring
  Tax number of the company.
- buyer_reference_idstring
  Leitweg-ID or custom reference ID defined by the customer
- taxTax
  Tax rate used for the company.
- infostring
  Information about the company.
- numberstring
  Customer or supplier number of the company.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Company number as text, including prefix.
- is_customerboolean
  The company is a customer.
- is_supplierboolean
  The company is a supplier.
- is_otherboolean
  The company is neither customer nor supplier.
- is_memberboolean
  The company is a member.
- archivedboolean
  The company is archived.
- categoryCRMCompanyCategory
  Category of the company.
- visible_for_customerboolean
  Whether the company is visible to the customer.
- founding_datestring (date-time)
  Founding date of the company.
- nace_sectionstring
  NACE section code (letter A-U)
- nace_codestring
  NACE code (numeric like 01.11, 62.01)
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- main_phonestring
  Main phone number.
- main_faxstring
  Main fax number.
- main_emailstring
  Main e-mail address.
- websitestring
  Website address.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
- atagsarray<AccessTag>
- payment_typePaymentType
- company_employee_countinteger
  Number of employees of the company.
- company_founding_yearinteger
  Founding year of the company.
- company_family_ownedboolean
  Whether the company is family-owned.
- company_sales_volumestring
  Sales volume of the company.
- company_segmentstring
  Market segment of the company.
personCRMPerson10
Person the ticket belongs to.
Show fields (81)
- idinteger
  Primary key of the person. Internal ID.
- first_namestring
  First name of the person.
- last_namestring
  Last name of the person.
- numberinteger
  Member or customer number of the person.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Member or customer number as text, including prefix.
- genderstring
  Gender of the person.
- titlestring
  Academic or other title of the person.
- positionstring
  Position or role of the person.
- languagestring
  Preferred language of the person.
- special_salutationstring
  Special salutation text for letters.
- form_of_salutationstring
  Form of salutation, for example formal or informal.
- birthdaystring (date-time)
  Birthday of the person.
- known_allergiesstring
  Known allergies of the person.
- confirmed_no_allergiesboolean
  Guardian confirmed that there are no known allergies.
- allow_photosboolean
  Photos of the person may be taken and published.
- allow_leaving_aloneboolean
  The person may leave the event alone.
- authorized_pickupstring
  Persons who are allowed to pick up the person.
- needs_supportboolean
  The person needs support, for example for inclusion.
- support_descriptionstring
  Description of the support the person needs.
- financial_supportboolean
  The person receives financial support.
- financial_support_numberstring
  Number of the financial support.
- municipal_supportboolean
  The person receives municipal support.
- municipal_support_numberstring
  Number of the municipal support.
- grade_levelinteger
  School grade level of the person.
- school_classstring
  School class of the person.
- start_timestring (date-time)
  Start of the membership or activity.
- start_time_reasonstring
  Reason for the start.
- end_timestring (date-time)
  End of the membership or activity.
- end_time_reasonstring
  Reason for the end.
- confirmed_gtc_timestring (date-time)
  Time the general terms and conditions were confirmed.
- chatbot_opt_inboolean
  Einwilligung in die Nutzung des KI-Assistenten. Denormalisierter aktueller Stand - das pruefbare Protokoll steht in ChatbotConsent.
- chatbot_opt_in_atstring (date-time)
  Time the person opted in to the chatbot.
- chatbot_opt_in_text_versionstring
  Version des Einwilligungstextes, dem zugestimmt wurde. Weicht sie von der aktuellen Version ab, ist das Opt-in abgelaufen.
- app_usage_statistics_opt_outboolean
  Widerspruch gegen die anonyme Nutzungsstatistik der Mitglieder-App. Die App liest ihn aus den StaticData und schickt dann nichts mehr; die gezaehlten Aufrufe selbst haben keinen Bezug zur Person.
- crm_person_contact_dataarray<CRMPersonContactData>
  Contact data of the person, for example phone and e-mail.
- archivedboolean
  Whether the person is archived.
- subscribed_newsletterboolean
  Whether the person subscribed to the newsletter.
- subscribed_magazineboolean
  Whether the person subscribed to the magazine.
- printed_member_cardboolean
  Whether a member card has been printed for the person.
- has_login_userboolean
  Whether the person has a login user.
- profile_picture_urlstring
  URL of the profile picture of the person.
- log_book_staffboolean
  Log book flag: staff.
- log_book_staff1boolean
  Log book flag: staff, level 1.
- log_book_staff2boolean
  Log book flag: staff, level 2.
- log_book_memberboolean
  Log book flag: member.
- log_book_trainerboolean
  Log book flag: trainer.
- log_book_trainer1boolean
  Log book flag: trainer, level 1.
- log_book_trainer2boolean
  Log book flag: trainer, level 2.
- log_book_head_of_departmentboolean
  Log book flag: head of department.
- log_book_supervisory_boardboolean
  Log book flag: supervisory board.
- log_book_board_of_directorsboolean
  Log book flag: board of directors.
- log_book_honorary_memberboolean
  Log book flag: honorary member.
- log_book_club_card_oneboolean
  Log book flag: club card.
- log_book_health_recoveredboolean
  Log book flag: recovered from illness.
- log_book_health_vaccinatedboolean
  Log book flag: vaccinated.
- log_book_health_vaccinated_additionstring
  Details of the vaccination.
- log_book_good_conductboolean
  Log book flag: certificate of good conduct.
- log_book_first_aidboolean
  Log book flag: first aid training.
- log_book_measles_vaccinationboolean
  Log book flag: measles vaccination.
- sync_lanistaboolean
  Whether the person is synchronized with Lanista.
- categoryCRMPersonCategory
  Person category.
- nicknamestring
  Nickname of the person.
- preferred_color_hexstring
  Preferred color of the person as hex value.
- avatar_tokenstring
  Token of the avatar image.
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- createdstring (date-time)
  Point in time the entity was created.
- … 2 more fields
jirakeystring
Key of the linked Jira issue.
jiraidstring
ID of the linked Jira issue.
assignedusernamestring
Name of the assigned user, as text.
assigned_userUser
User the ticket is assigned to.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
createdbyusernamestring
Name of the user who created the ticket, as text.
created_by_userUser
User who created the ticket.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
statusstring
Status of the ticket as text.
statusidstring
ID of the status of the ticket.
issuetypestring
A type like bug, task, story
issuecategorystring
A category like website, hosting, marketing
crm_project_category_areaCRMProjectCategoryArea
Project category area the ticket belongs to.
Show fields (4)
- idinteger
  Primary key of the category area. Internal ID.
- namestring
  Name of the area.
- descriptionstring
  Description of the area.
- deletedboolean
  This property is used to mark an entity as deleted / archived
issueprojectstring
A project like a domain (inwendo.de) or a certain mail campaign
crm_projectCRMProject9
CRM project the ticket belongs to.
Show fields (19)
- idinteger
  Primary key of the project. Internal ID.
- namestring
  Name of the project.
- closedstring (date-time)
  Time the project was closed.
- billedstring (date-time)
  Time the project was billed.
- numberstring
  Number of the project.
- startstring (date-time)
  Start of the project.
- endstring (date-time)
  End of the project.
- descriptionstring
  Description of the project.
- companyCRMCompany19
  Company the project belongs to.
- internal_main_contactUser
  Internal login user who is the main contact.
- categoryCRMProjectCategory
  Category of the project.
- archivedboolean
  The project is archived.
- visible_for_customerboolean
  The project is visible in the customer app.
- name_for_customerstring
  Name of the project shown to customers.
- invoice_emailstring
  E-mail address for invoices of the project.
- time_report_emailstring
  E-mail address for time reports of the project.
- search_stringstring
  Text that the entity can be searched by.
- createdstring (date-time)
  Point in time the entity was created.
- … 1 more fields
… 51 more fields

Request

curl --request GET \
  --url https://your-instance.iw-erp.de/api/crm/tickets/42 \
  --header 'x-iw-jwt-token: <TOKEN>'

const options = {method: 'GET', headers: {'x-iw-jwt-token': '<TOKEN>'}};

fetch('https://your-instance.iw-erp.de/api/crm/tickets/42', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets/42"

headers = {"x-iw-jwt-token": "<TOKEN>"}

response = requests.get(url, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('GET', 'https://your-instance.iw-erp.de/api/crm/tickets/42', [
  'headers' => [
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Get,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets/42"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets/42")
  .get()
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets/42"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.get('42');
if (result.success) {
  print(result.data);
}

Response 200 application/json

{
  "id": 42,
  "external_person_first_name": "Beispiel",
  "external_person_last_name": "Beispiel",
  "external_person_email": "lena.hartmann@example.org",
  "external_person_phone": "+49 511 123456",
  "external_person_address_city": "Hannover",
  "external_person_address_zip": "30163",
  "external_person_address_country": "DE",
  "external_company_name": "Beispiel",
  "external_company_email": "lena.hartmann@example.org"
}

Update a Ticket

PUT/api/crm/tickets/{id}

Path parameters

idrequiredstring

Request body application/json

dataCustomerTicket2
Show fields (1)
- unified_categoryUnifiedCategory11

Responses

200Update a TicketCustomerTicket3

Show fields (21)

satisfaction_requested_atstring
When the customer / member was asked to rate the finished ticket; the apps offer the rating once this is set.
idinteger
Primary key of the ticket. Internal ID.
ticket_typestring
Type of the ticket.
numberinteger
Running ticket number.
number_stringstring
Ticket number as displayed to users.
companyCRMCompany19
Company the ticket belongs to.
Show fields (56)
- idinteger
  Primary key of the company. Internal ID.
- short_namestring
  Short name of the company.
- company_namestring
  Legal name of the company.
- secondary_namestring
  Second name line of the company.
- direct_dialstring
  Direct dial number of the company.
- invoice_emailstring
  E-mail address for invoices.
- send_invoice_emailboolean
  Send invoices by e-mail.
- send_invoice_letterboolean
  Send invoices by letter.
- time_report_emailstring
  E-mail address for time reports.
- payment_goalPaymentGoal
  Payment term of the company.
- payment_intervalstring
  Interval of the payments.
- vatidstring
  VAT identification number.
- taxnumberstring
  Tax number of the company.
- buyer_reference_idstring
  Leitweg-ID or custom reference ID defined by the customer
- taxTax
  Tax rate used for the company.
- infostring
  Information about the company.
- numberstring
  Customer or supplier number of the company.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Company number as text, including prefix.
- is_customerboolean
  The company is a customer.
- is_supplierboolean
  The company is a supplier.
- is_otherboolean
  The company is neither customer nor supplier.
- is_memberboolean
  The company is a member.
- archivedboolean
  The company is archived.
- categoryCRMCompanyCategory
  Category of the company.
- visible_for_customerboolean
  Whether the company is visible to the customer.
- founding_datestring (date-time)
  Founding date of the company.
- nace_sectionstring
  NACE section code (letter A-U)
- nace_codestring
  NACE code (numeric like 01.11, 62.01)
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- main_phonestring
  Main phone number.
- main_faxstring
  Main fax number.
- main_emailstring
  Main e-mail address.
- websitestring
  Website address.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
- atagsarray<AccessTag>
- payment_typePaymentType
- company_employee_countinteger
  Number of employees of the company.
- company_founding_yearinteger
  Founding year of the company.
- company_family_ownedboolean
  Whether the company is family-owned.
- company_sales_volumestring
  Sales volume of the company.
- company_segmentstring
  Market segment of the company.
personCRMPerson10
Person the ticket belongs to.
Show fields (81)
- idinteger
  Primary key of the person. Internal ID.
- first_namestring
  First name of the person.
- last_namestring
  Last name of the person.
- numberinteger
  Member or customer number of the person.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Member or customer number as text, including prefix.
- genderstring
  Gender of the person.
- titlestring
  Academic or other title of the person.
- positionstring
  Position or role of the person.
- languagestring
  Preferred language of the person.
- special_salutationstring
  Special salutation text for letters.
- form_of_salutationstring
  Form of salutation, for example formal or informal.
- birthdaystring (date-time)
  Birthday of the person.
- known_allergiesstring
  Known allergies of the person.
- confirmed_no_allergiesboolean
  Guardian confirmed that there are no known allergies.
- allow_photosboolean
  Photos of the person may be taken and published.
- allow_leaving_aloneboolean
  The person may leave the event alone.
- authorized_pickupstring
  Persons who are allowed to pick up the person.
- needs_supportboolean
  The person needs support, for example for inclusion.
- support_descriptionstring
  Description of the support the person needs.
- financial_supportboolean
  The person receives financial support.
- financial_support_numberstring
  Number of the financial support.
- municipal_supportboolean
  The person receives municipal support.
- municipal_support_numberstring
  Number of the municipal support.
- grade_levelinteger
  School grade level of the person.
- school_classstring
  School class of the person.
- start_timestring (date-time)
  Start of the membership or activity.
- start_time_reasonstring
  Reason for the start.
- end_timestring (date-time)
  End of the membership or activity.
- end_time_reasonstring
  Reason for the end.
- confirmed_gtc_timestring (date-time)
  Time the general terms and conditions were confirmed.
- chatbot_opt_inboolean
  Einwilligung in die Nutzung des KI-Assistenten. Denormalisierter aktueller Stand - das pruefbare Protokoll steht in ChatbotConsent.
- chatbot_opt_in_atstring (date-time)
  Time the person opted in to the chatbot.
- chatbot_opt_in_text_versionstring
  Version des Einwilligungstextes, dem zugestimmt wurde. Weicht sie von der aktuellen Version ab, ist das Opt-in abgelaufen.
- app_usage_statistics_opt_outboolean
  Widerspruch gegen die anonyme Nutzungsstatistik der Mitglieder-App. Die App liest ihn aus den StaticData und schickt dann nichts mehr; die gezaehlten Aufrufe selbst haben keinen Bezug zur Person.
- crm_person_contact_dataarray<CRMPersonContactData>
  Contact data of the person, for example phone and e-mail.
- archivedboolean
  Whether the person is archived.
- subscribed_newsletterboolean
  Whether the person subscribed to the newsletter.
- subscribed_magazineboolean
  Whether the person subscribed to the magazine.
- printed_member_cardboolean
  Whether a member card has been printed for the person.
- has_login_userboolean
  Whether the person has a login user.
- profile_picture_urlstring
  URL of the profile picture of the person.
- log_book_staffboolean
  Log book flag: staff.
- log_book_staff1boolean
  Log book flag: staff, level 1.
- log_book_staff2boolean
  Log book flag: staff, level 2.
- log_book_memberboolean
  Log book flag: member.
- log_book_trainerboolean
  Log book flag: trainer.
- log_book_trainer1boolean
  Log book flag: trainer, level 1.
- log_book_trainer2boolean
  Log book flag: trainer, level 2.
- log_book_head_of_departmentboolean
  Log book flag: head of department.
- log_book_supervisory_boardboolean
  Log book flag: supervisory board.
- log_book_board_of_directorsboolean
  Log book flag: board of directors.
- log_book_honorary_memberboolean
  Log book flag: honorary member.
- log_book_club_card_oneboolean
  Log book flag: club card.
- log_book_health_recoveredboolean
  Log book flag: recovered from illness.
- log_book_health_vaccinatedboolean
  Log book flag: vaccinated.
- log_book_health_vaccinated_additionstring
  Details of the vaccination.
- log_book_good_conductboolean
  Log book flag: certificate of good conduct.
- log_book_first_aidboolean
  Log book flag: first aid training.
- log_book_measles_vaccinationboolean
  Log book flag: measles vaccination.
- sync_lanistaboolean
  Whether the person is synchronized with Lanista.
- categoryCRMPersonCategory
  Person category.
- nicknamestring
  Nickname of the person.
- preferred_color_hexstring
  Preferred color of the person as hex value.
- avatar_tokenstring
  Token of the avatar image.
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- createdstring (date-time)
  Point in time the entity was created.
- … 2 more fields
jirakeystring
Key of the linked Jira issue.
jiraidstring
ID of the linked Jira issue.
assignedusernamestring
Name of the assigned user, as text.
assigned_userUser
User the ticket is assigned to.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
createdbyusernamestring
Name of the user who created the ticket, as text.
created_by_userUser
User who created the ticket.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
statusstring
Status of the ticket as text.
statusidstring
ID of the status of the ticket.
issuetypestring
A type like bug, task, story
issuecategorystring
A category like website, hosting, marketing
crm_project_category_areaCRMProjectCategoryArea
Project category area the ticket belongs to.
Show fields (4)
- idinteger
  Primary key of the category area. Internal ID.
- namestring
  Name of the area.
- descriptionstring
  Description of the area.
- deletedboolean
  This property is used to mark an entity as deleted / archived
issueprojectstring
A project like a domain (inwendo.de) or a certain mail campaign
crm_projectCRMProject9
CRM project the ticket belongs to.
Show fields (19)
- idinteger
  Primary key of the project. Internal ID.
- namestring
  Name of the project.
- closedstring (date-time)
  Time the project was closed.
- billedstring (date-time)
  Time the project was billed.
- numberstring
  Number of the project.
- startstring (date-time)
  Start of the project.
- endstring (date-time)
  End of the project.
- descriptionstring
  Description of the project.
- companyCRMCompany19
  Company the project belongs to.
- internal_main_contactUser
  Internal login user who is the main contact.
- categoryCRMProjectCategory
  Category of the project.
- archivedboolean
  The project is archived.
- visible_for_customerboolean
  The project is visible in the customer app.
- name_for_customerstring
  Name of the project shown to customers.
- invoice_emailstring
  E-mail address for invoices of the project.
- time_report_emailstring
  E-mail address for time reports of the project.
- search_stringstring
  Text that the entity can be searched by.
- createdstring (date-time)
  Point in time the entity was created.
- … 1 more fields
… 51 more fields

Request

curl --request PUT \
  --url https://your-instance.iw-erp.de/api/crm/tickets/42 \
  --header 'content-type: application/json' \
  --header 'x-iw-jwt-token: <TOKEN>' \
  --data '
{
  "data": {
    "unified_category": {
      "address_street": "Jakobistr. 39",
      "address_city": "Hannover",
      "address_zip": "30163",
      "address_country": "DE",
      "address_full_country": "DE",
      "main_phone": "+49 511 123456"
    }
  }
}
'

const options = {
  method: 'PUT',
  headers: {'x-iw-jwt-token': '<TOKEN>', 'content-type': 'application/json'},
  body: JSON.stringify({
    data: {
      unified_category: {
        address_street: 'Jakobistr. 39',
        address_city: 'Hannover',
        address_zip: '30163',
        address_country: 'DE',
        address_full_country: 'DE',
        main_phone: '+49 511 123456'
      }
    }
  })
};

fetch('https://your-instance.iw-erp.de/api/crm/tickets/42', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets/42"

payload = { "data": { "unified_category": {
      "address_street": "Jakobistr. 39",
      "address_city": "Hannover",
      "address_zip": "30163",
      "address_country": "DE",
      "address_full_country": "DE",
      "main_phone": "+49 511 123456"
    } } }
headers = {
  "x-iw-jwt-token": "<TOKEN>",
  "content-type": "application/json"
}

response = requests.put(url, json=payload, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('PUT', 'https://your-instance.iw-erp.de/api/crm/tickets/42', [
  'body' => '{"data":{"unified_category":{"address_street":"Jakobistr. 39","address_city":"Hannover","address_zip":"30163","address_country":"DE","address_full_country":"DE","main_phone":"+49 511 123456"}}}',
  'headers' => [
    'content-type' => 'application/json',
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Put,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets/42"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
  Content = new StringContent("{\"data\":{\"unified_category\":{\"address_street\":\"Jakobistr. 39\",\"address_city\":\"Hannover\",\"address_zip\":\"30163\",\"address_country\":\"DE\",\"address_full_country\":\"DE\",\"main_phone\":\"+49 511 123456\"}}}")
  {
    Headers =
    {
      ContentType = new MediaTypeHeaderValue("application/json")
    }
  }
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\"data\":{\"unified_category\":{\"address_street\":\"Jakobistr. 39\",\"address_city\":\"Hannover\",\"address_zip\":\"30163\",\"address_country\":\"DE\",\"address_full_country\":\"DE\",\"main_phone\":\"+49 511 123456\"}}}");
Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets/42")
  .put(body)
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .addHeader("content-type", "application/json")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets/42"

	payload := strings.NewReader("{\"data\":{\"unified_category\":{\"address_street\":\"Jakobistr. 39\",\"address_city\":\"Hannover\",\"address_zip\":\"30163\",\"address_country\":\"DE\",\"address_full_country\":\"DE\",\"main_phone\":\"+49 511 123456\"}}}")

	req, _ := http.NewRequest("PUT", url, payload)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")
	req.Header.Add("content-type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';
import 'package:iw_erp_api/model/customer_ticket.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.put(CustomerTicket.fromJson({
  "unified_category": {
    "address_street": "Jakobistr. 39",
    "address_city": "Hannover",
    "address_zip": "30163",
    "address_country": "DE",
    "address_full_country": "DE",
    "main_phone": "+49 511 123456"
  }
}));
if (result.success) {
  print(result.data);
}

Response 200 application/json

{
  "id": 42,
  "external_person_first_name": "Beispiel",
  "external_person_last_name": "Beispiel",
  "external_person_email": "lena.hartmann@example.org",
  "external_person_phone": "+49 511 123456",
  "external_person_address_city": "Hannover",
  "external_person_address_zip": "30163",
  "external_person_address_country": "DE",
  "external_company_name": "Beispiel",
  "external_company_email": "lena.hartmann@example.org"
}

Update a Ticket

PATCH/api/crm/tickets/{id}

Path parameters

idrequiredstring

Request body application/json

dataCustomerTicket2
Show fields (1)
- unified_categoryUnifiedCategory11

Responses

200Update a TicketCustomerTicket3

Show fields (21)

satisfaction_requested_atstring
When the customer / member was asked to rate the finished ticket; the apps offer the rating once this is set.
idinteger
Primary key of the ticket. Internal ID.
ticket_typestring
Type of the ticket.
numberinteger
Running ticket number.
number_stringstring
Ticket number as displayed to users.
companyCRMCompany19
Company the ticket belongs to.
Show fields (56)
- idinteger
  Primary key of the company. Internal ID.
- short_namestring
  Short name of the company.
- company_namestring
  Legal name of the company.
- secondary_namestring
  Second name line of the company.
- direct_dialstring
  Direct dial number of the company.
- invoice_emailstring
  E-mail address for invoices.
- send_invoice_emailboolean
  Send invoices by e-mail.
- send_invoice_letterboolean
  Send invoices by letter.
- time_report_emailstring
  E-mail address for time reports.
- payment_goalPaymentGoal
  Payment term of the company.
- payment_intervalstring
  Interval of the payments.
- vatidstring
  VAT identification number.
- taxnumberstring
  Tax number of the company.
- buyer_reference_idstring
  Leitweg-ID or custom reference ID defined by the customer
- taxTax
  Tax rate used for the company.
- infostring
  Information about the company.
- numberstring
  Customer or supplier number of the company.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Company number as text, including prefix.
- is_customerboolean
  The company is a customer.
- is_supplierboolean
  The company is a supplier.
- is_otherboolean
  The company is neither customer nor supplier.
- is_memberboolean
  The company is a member.
- archivedboolean
  The company is archived.
- categoryCRMCompanyCategory
  Category of the company.
- visible_for_customerboolean
  Whether the company is visible to the customer.
- founding_datestring (date-time)
  Founding date of the company.
- nace_sectionstring
  NACE section code (letter A-U)
- nace_codestring
  NACE code (numeric like 01.11, 62.01)
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- main_phonestring
  Main phone number.
- main_faxstring
  Main fax number.
- main_emailstring
  Main e-mail address.
- websitestring
  Website address.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
- atagsarray<AccessTag>
- payment_typePaymentType
- company_employee_countinteger
  Number of employees of the company.
- company_founding_yearinteger
  Founding year of the company.
- company_family_ownedboolean
  Whether the company is family-owned.
- company_sales_volumestring
  Sales volume of the company.
- company_segmentstring
  Market segment of the company.
personCRMPerson10
Person the ticket belongs to.
Show fields (81)
- idinteger
  Primary key of the person. Internal ID.
- first_namestring
  First name of the person.
- last_namestring
  Last name of the person.
- numberinteger
  Member or customer number of the person.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Member or customer number as text, including prefix.
- genderstring
  Gender of the person.
- titlestring
  Academic or other title of the person.
- positionstring
  Position or role of the person.
- languagestring
  Preferred language of the person.
- special_salutationstring
  Special salutation text for letters.
- form_of_salutationstring
  Form of salutation, for example formal or informal.
- birthdaystring (date-time)
  Birthday of the person.
- known_allergiesstring
  Known allergies of the person.
- confirmed_no_allergiesboolean
  Guardian confirmed that there are no known allergies.
- allow_photosboolean
  Photos of the person may be taken and published.
- allow_leaving_aloneboolean
  The person may leave the event alone.
- authorized_pickupstring
  Persons who are allowed to pick up the person.
- needs_supportboolean
  The person needs support, for example for inclusion.
- support_descriptionstring
  Description of the support the person needs.
- financial_supportboolean
  The person receives financial support.
- financial_support_numberstring
  Number of the financial support.
- municipal_supportboolean
  The person receives municipal support.
- municipal_support_numberstring
  Number of the municipal support.
- grade_levelinteger
  School grade level of the person.
- school_classstring
  School class of the person.
- start_timestring (date-time)
  Start of the membership or activity.
- start_time_reasonstring
  Reason for the start.
- end_timestring (date-time)
  End of the membership or activity.
- end_time_reasonstring
  Reason for the end.
- confirmed_gtc_timestring (date-time)
  Time the general terms and conditions were confirmed.
- chatbot_opt_inboolean
  Einwilligung in die Nutzung des KI-Assistenten. Denormalisierter aktueller Stand - das pruefbare Protokoll steht in ChatbotConsent.
- chatbot_opt_in_atstring (date-time)
  Time the person opted in to the chatbot.
- chatbot_opt_in_text_versionstring
  Version des Einwilligungstextes, dem zugestimmt wurde. Weicht sie von der aktuellen Version ab, ist das Opt-in abgelaufen.
- app_usage_statistics_opt_outboolean
  Widerspruch gegen die anonyme Nutzungsstatistik der Mitglieder-App. Die App liest ihn aus den StaticData und schickt dann nichts mehr; die gezaehlten Aufrufe selbst haben keinen Bezug zur Person.
- crm_person_contact_dataarray<CRMPersonContactData>
  Contact data of the person, for example phone and e-mail.
- archivedboolean
  Whether the person is archived.
- subscribed_newsletterboolean
  Whether the person subscribed to the newsletter.
- subscribed_magazineboolean
  Whether the person subscribed to the magazine.
- printed_member_cardboolean
  Whether a member card has been printed for the person.
- has_login_userboolean
  Whether the person has a login user.
- profile_picture_urlstring
  URL of the profile picture of the person.
- log_book_staffboolean
  Log book flag: staff.
- log_book_staff1boolean
  Log book flag: staff, level 1.
- log_book_staff2boolean
  Log book flag: staff, level 2.
- log_book_memberboolean
  Log book flag: member.
- log_book_trainerboolean
  Log book flag: trainer.
- log_book_trainer1boolean
  Log book flag: trainer, level 1.
- log_book_trainer2boolean
  Log book flag: trainer, level 2.
- log_book_head_of_departmentboolean
  Log book flag: head of department.
- log_book_supervisory_boardboolean
  Log book flag: supervisory board.
- log_book_board_of_directorsboolean
  Log book flag: board of directors.
- log_book_honorary_memberboolean
  Log book flag: honorary member.
- log_book_club_card_oneboolean
  Log book flag: club card.
- log_book_health_recoveredboolean
  Log book flag: recovered from illness.
- log_book_health_vaccinatedboolean
  Log book flag: vaccinated.
- log_book_health_vaccinated_additionstring
  Details of the vaccination.
- log_book_good_conductboolean
  Log book flag: certificate of good conduct.
- log_book_first_aidboolean
  Log book flag: first aid training.
- log_book_measles_vaccinationboolean
  Log book flag: measles vaccination.
- sync_lanistaboolean
  Whether the person is synchronized with Lanista.
- categoryCRMPersonCategory
  Person category.
- nicknamestring
  Nickname of the person.
- preferred_color_hexstring
  Preferred color of the person as hex value.
- avatar_tokenstring
  Token of the avatar image.
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- createdstring (date-time)
  Point in time the entity was created.
- … 2 more fields
jirakeystring
Key of the linked Jira issue.
jiraidstring
ID of the linked Jira issue.
assignedusernamestring
Name of the assigned user, as text.
assigned_userUser
User the ticket is assigned to.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
createdbyusernamestring
Name of the user who created the ticket, as text.
created_by_userUser
User who created the ticket.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
statusstring
Status of the ticket as text.
statusidstring
ID of the status of the ticket.
issuetypestring
A type like bug, task, story
issuecategorystring
A category like website, hosting, marketing
crm_project_category_areaCRMProjectCategoryArea
Project category area the ticket belongs to.
Show fields (4)
- idinteger
  Primary key of the category area. Internal ID.
- namestring
  Name of the area.
- descriptionstring
  Description of the area.
- deletedboolean
  This property is used to mark an entity as deleted / archived
issueprojectstring
A project like a domain (inwendo.de) or a certain mail campaign
crm_projectCRMProject9
CRM project the ticket belongs to.
Show fields (19)
- idinteger
  Primary key of the project. Internal ID.
- namestring
  Name of the project.
- closedstring (date-time)
  Time the project was closed.
- billedstring (date-time)
  Time the project was billed.
- numberstring
  Number of the project.
- startstring (date-time)
  Start of the project.
- endstring (date-time)
  End of the project.
- descriptionstring
  Description of the project.
- companyCRMCompany19
  Company the project belongs to.
- internal_main_contactUser
  Internal login user who is the main contact.
- categoryCRMProjectCategory
  Category of the project.
- archivedboolean
  The project is archived.
- visible_for_customerboolean
  The project is visible in the customer app.
- name_for_customerstring
  Name of the project shown to customers.
- invoice_emailstring
  E-mail address for invoices of the project.
- time_report_emailstring
  E-mail address for time reports of the project.
- search_stringstring
  Text that the entity can be searched by.
- createdstring (date-time)
  Point in time the entity was created.
- … 1 more fields
… 51 more fields

Request

curl --request PATCH \
  --url https://your-instance.iw-erp.de/api/crm/tickets/42 \
  --header 'content-type: application/json' \
  --header 'x-iw-jwt-token: <TOKEN>' \
  --data '
{
  "data": {
    "unified_category": {
      "address_street": "Jakobistr. 39",
      "address_city": "Hannover",
      "address_zip": "30163",
      "address_country": "DE",
      "address_full_country": "DE",
      "main_phone": "+49 511 123456"
    }
  }
}
'

const options = {
  method: 'PATCH',
  headers: {'x-iw-jwt-token': '<TOKEN>', 'content-type': 'application/json'},
  body: JSON.stringify({
    data: {
      unified_category: {
        address_street: 'Jakobistr. 39',
        address_city: 'Hannover',
        address_zip: '30163',
        address_country: 'DE',
        address_full_country: 'DE',
        main_phone: '+49 511 123456'
      }
    }
  })
};

fetch('https://your-instance.iw-erp.de/api/crm/tickets/42', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets/42"

payload = { "data": { "unified_category": {
      "address_street": "Jakobistr. 39",
      "address_city": "Hannover",
      "address_zip": "30163",
      "address_country": "DE",
      "address_full_country": "DE",
      "main_phone": "+49 511 123456"
    } } }
headers = {
  "x-iw-jwt-token": "<TOKEN>",
  "content-type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('PATCH', 'https://your-instance.iw-erp.de/api/crm/tickets/42', [
  'body' => '{"data":{"unified_category":{"address_street":"Jakobistr. 39","address_city":"Hannover","address_zip":"30163","address_country":"DE","address_full_country":"DE","main_phone":"+49 511 123456"}}}',
  'headers' => [
    'content-type' => 'application/json',
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Patch,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets/42"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
  Content = new StringContent("{\"data\":{\"unified_category\":{\"address_street\":\"Jakobistr. 39\",\"address_city\":\"Hannover\",\"address_zip\":\"30163\",\"address_country\":\"DE\",\"address_full_country\":\"DE\",\"main_phone\":\"+49 511 123456\"}}}")
  {
    Headers =
    {
      ContentType = new MediaTypeHeaderValue("application/json")
    }
  }
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\"data\":{\"unified_category\":{\"address_street\":\"Jakobistr. 39\",\"address_city\":\"Hannover\",\"address_zip\":\"30163\",\"address_country\":\"DE\",\"address_full_country\":\"DE\",\"main_phone\":\"+49 511 123456\"}}}");
Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets/42")
  .patch(body)
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .addHeader("content-type", "application/json")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets/42"

	payload := strings.NewReader("{\"data\":{\"unified_category\":{\"address_street\":\"Jakobistr. 39\",\"address_city\":\"Hannover\",\"address_zip\":\"30163\",\"address_country\":\"DE\",\"address_full_country\":\"DE\",\"main_phone\":\"+49 511 123456\"}}}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")
	req.Header.Add("content-type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.archive(42);
if (result.success) {
  print(result.data);
}

Response 200 application/json

{
  "id": 42,
  "external_person_first_name": "Beispiel",
  "external_person_last_name": "Beispiel",
  "external_person_email": "lena.hartmann@example.org",
  "external_person_phone": "+49 511 123456",
  "external_person_address_city": "Hannover",
  "external_person_address_zip": "30163",
  "external_person_address_country": "DE",
  "external_company_name": "Beispiel",
  "external_company_email": "lena.hartmann@example.org"
}

Create several sick tickets ("Massen-Krankmeldung") at once and return a result per row.

POST/api/crm/tickets/sick_bulk

Every row is handled like one row of the sick ticket CSV import (SickTicketImportService): it accepts the same column keys (PERSON_IDENTIFIER or name + school + class, START_DATE, END_DATE, SICK_TICKET_DESCRIPTION and their aliases in IwSharedDataArrayHandler), applies the same timeframe rules and skips the same duplicates. Rows are independent: a skipped row does not stop the others.

Request body application/json

dataobject
Show fields (1)
- rowsarray<object>
  Rows with the column keys of the sick ticket import (max. 500)

Responses

200The result of every row in the order of the requestobject

Show fields (3)

createdinteger
skippedinteger
rowsarray<object>
Show fields (5)
- rowinteger
  Index of the row in the request, starting at 0
- statusstring
  Allowed: created empty_row unknown_category missing_category missing_person invalid_timeframe duplicate
- ticket_idinteger
- person_idinteger
- person_namestring

Request

curl --request POST \
  --url https://your-instance.iw-erp.de/api/crm/tickets/sick_bulk \
  --header 'content-type: application/json' \
  --header 'x-iw-jwt-token: <TOKEN>' \
  --data '{}'

const options = {
  method: 'POST',
  headers: {'x-iw-jwt-token': '<TOKEN>', 'content-type': 'application/json'},
  body: JSON.stringify({})
};

fetch('https://your-instance.iw-erp.de/api/crm/tickets/sick_bulk', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets/sick_bulk"

payload = {}
headers = {
  "x-iw-jwt-token": "<TOKEN>",
  "content-type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://your-instance.iw-erp.de/api/crm/tickets/sick_bulk', [
  'body' => '{}',
  'headers' => [
    'content-type' => 'application/json',
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Post,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets/sick_bulk"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
  Content = new StringContent("{}")
  {
    Headers =
    {
      ContentType = new MediaTypeHeaderValue("application/json")
    }
  }
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{}");
Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets/sick_bulk")
  .post(body)
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .addHeader("content-type", "application/json")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets/sick_bulk"

	payload := strings.NewReader("{}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")
	req.Header.Add("content-type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.postSickBulk(List<SickTicketBulkRow>.fromJson({}));
if (result.success) {
  print(result.data);
}

Response 200 application/json

{
  "created": 1,
  "skipped": 1,
  "rows": [
    {
      "person_name": "Beispiel",
      "row": 1,
      "status": "created",
      "ticket_id": 42,
      "person_id": 42
    }
  ]
}

Create the follow-up ticket ("Wiedervorlage") the AI suggested for this ticket.

POST/api/crm/tickets/{id}/ai_follow_up

The suggestion comes from the opt-in AI follow-up detection (inwendo_crm_ticket_ai_follow_up_enabled). Creating a ticket needs the full ticket scope.

Path parameters

idrequiredstring

Request body application/json

dataobject
Show fields (2)
- sourcestring
  Key of the suggestion in ai_follow_ups
- duestring
  Optional other due date

Responses

200The created follow-up ticketCustomerTicket4

Show fields (21)

satisfaction_requested_atstring
When the customer / member was asked to rate the finished ticket; the apps offer the rating once this is set.
idinteger
Primary key of the ticket. Internal ID.
ticket_typestring
Type of the ticket.
numberinteger
Running ticket number.
number_stringstring
Ticket number as displayed to users.
companyCRMCompany
Company the ticket belongs to.
Show fields (55)
- idinteger
  Primary key of the company. Internal ID.
- short_namestring
  Short name of the company.
- company_namestring
  Legal name of the company.
- secondary_namestring
  Second name line of the company.
- direct_dialstring
  Direct dial number of the company.
- invoice_emailstring
  E-mail address for invoices.
- send_invoice_emailboolean
  Send invoices by e-mail.
- send_invoice_letterboolean
  Send invoices by letter.
- time_report_emailstring
  E-mail address for time reports.
- payment_goalPaymentGoal
  Payment term of the company.
- payment_intervalstring
  Interval of the payments.
- vatidstring
  VAT identification number.
- taxnumberstring
  Tax number of the company.
- buyer_reference_idstring
  Leitweg-ID or custom reference ID defined by the customer
- taxTax
  Tax rate used for the company.
- infostring
  Information about the company.
- numberstring
  Customer or supplier number of the company.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Company number as text, including prefix.
- is_customerboolean
  The company is a customer.
- is_supplierboolean
  The company is a supplier.
- is_otherboolean
  The company is neither customer nor supplier.
- is_memberboolean
  The company is a member.
- archivedboolean
  The company is archived.
- categoryCRMCompanyCategory
  Category of the company.
- visible_for_customerboolean
  Whether the company is visible to the customer.
- founding_datestring (date-time)
  Founding date of the company.
- nace_sectionstring
  NACE section code (letter A-U)
- nace_codestring
  NACE code (numeric like 01.11, 62.01)
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- main_phonestring
  Main phone number.
- main_faxstring
  Main fax number.
- main_emailstring
  Main e-mail address.
- websitestring
  Website address.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
- payment_typePaymentType
- company_employee_countinteger
  Number of employees of the company.
- company_founding_yearinteger
  Founding year of the company.
- company_family_ownedboolean
  Whether the company is family-owned.
- company_sales_volumestring
  Sales volume of the company.
- company_segmentstring
  Market segment of the company.
personCRMPerson10
Person the ticket belongs to.
Show fields (81)
- idinteger
  Primary key of the person. Internal ID.
- first_namestring
  First name of the person.
- last_namestring
  Last name of the person.
- numberinteger
  Member or customer number of the person.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Member or customer number as text, including prefix.
- genderstring
  Gender of the person.
- titlestring
  Academic or other title of the person.
- positionstring
  Position or role of the person.
- languagestring
  Preferred language of the person.
- special_salutationstring
  Special salutation text for letters.
- form_of_salutationstring
  Form of salutation, for example formal or informal.
- birthdaystring (date-time)
  Birthday of the person.
- known_allergiesstring
  Known allergies of the person.
- confirmed_no_allergiesboolean
  Guardian confirmed that there are no known allergies.
- allow_photosboolean
  Photos of the person may be taken and published.
- allow_leaving_aloneboolean
  The person may leave the event alone.
- authorized_pickupstring
  Persons who are allowed to pick up the person.
- needs_supportboolean
  The person needs support, for example for inclusion.
- support_descriptionstring
  Description of the support the person needs.
- financial_supportboolean
  The person receives financial support.
- financial_support_numberstring
  Number of the financial support.
- municipal_supportboolean
  The person receives municipal support.
- municipal_support_numberstring
  Number of the municipal support.
- grade_levelinteger
  School grade level of the person.
- school_classstring
  School class of the person.
- start_timestring (date-time)
  Start of the membership or activity.
- start_time_reasonstring
  Reason for the start.
- end_timestring (date-time)
  End of the membership or activity.
- end_time_reasonstring
  Reason for the end.
- confirmed_gtc_timestring (date-time)
  Time the general terms and conditions were confirmed.
- chatbot_opt_inboolean
  Einwilligung in die Nutzung des KI-Assistenten. Denormalisierter aktueller Stand - das pruefbare Protokoll steht in ChatbotConsent.
- chatbot_opt_in_atstring (date-time)
  Time the person opted in to the chatbot.
- chatbot_opt_in_text_versionstring
  Version des Einwilligungstextes, dem zugestimmt wurde. Weicht sie von der aktuellen Version ab, ist das Opt-in abgelaufen.
- app_usage_statistics_opt_outboolean
  Widerspruch gegen die anonyme Nutzungsstatistik der Mitglieder-App. Die App liest ihn aus den StaticData und schickt dann nichts mehr; die gezaehlten Aufrufe selbst haben keinen Bezug zur Person.
- crm_person_contact_dataarray<CRMPersonContactData>
  Contact data of the person, for example phone and e-mail.
- archivedboolean
  Whether the person is archived.
- subscribed_newsletterboolean
  Whether the person subscribed to the newsletter.
- subscribed_magazineboolean
  Whether the person subscribed to the magazine.
- printed_member_cardboolean
  Whether a member card has been printed for the person.
- has_login_userboolean
  Whether the person has a login user.
- profile_picture_urlstring
  URL of the profile picture of the person.
- log_book_staffboolean
  Log book flag: staff.
- log_book_staff1boolean
  Log book flag: staff, level 1.
- log_book_staff2boolean
  Log book flag: staff, level 2.
- log_book_memberboolean
  Log book flag: member.
- log_book_trainerboolean
  Log book flag: trainer.
- log_book_trainer1boolean
  Log book flag: trainer, level 1.
- log_book_trainer2boolean
  Log book flag: trainer, level 2.
- log_book_head_of_departmentboolean
  Log book flag: head of department.
- log_book_supervisory_boardboolean
  Log book flag: supervisory board.
- log_book_board_of_directorsboolean
  Log book flag: board of directors.
- log_book_honorary_memberboolean
  Log book flag: honorary member.
- log_book_club_card_oneboolean
  Log book flag: club card.
- log_book_health_recoveredboolean
  Log book flag: recovered from illness.
- log_book_health_vaccinatedboolean
  Log book flag: vaccinated.
- log_book_health_vaccinated_additionstring
  Details of the vaccination.
- log_book_good_conductboolean
  Log book flag: certificate of good conduct.
- log_book_first_aidboolean
  Log book flag: first aid training.
- log_book_measles_vaccinationboolean
  Log book flag: measles vaccination.
- sync_lanistaboolean
  Whether the person is synchronized with Lanista.
- categoryCRMPersonCategory
  Person category.
- nicknamestring
  Nickname of the person.
- preferred_color_hexstring
  Preferred color of the person as hex value.
- avatar_tokenstring
  Token of the avatar image.
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- createdstring (date-time)
  Point in time the entity was created.
- … 2 more fields
jirakeystring
Key of the linked Jira issue.
jiraidstring
ID of the linked Jira issue.
assignedusernamestring
Name of the assigned user, as text.
assigned_userUser
User the ticket is assigned to.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
createdbyusernamestring
Name of the user who created the ticket, as text.
created_by_userUser
User who created the ticket.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
statusstring
Status of the ticket as text.
statusidstring
ID of the status of the ticket.
issuetypestring
A type like bug, task, story
issuecategorystring
A category like website, hosting, marketing
crm_project_category_areaCRMProjectCategoryArea
Project category area the ticket belongs to.
Show fields (4)
- idinteger
  Primary key of the category area. Internal ID.
- namestring
  Name of the area.
- descriptionstring
  Description of the area.
- deletedboolean
  This property is used to mark an entity as deleted / archived
issueprojectstring
A project like a domain (inwendo.de) or a certain mail campaign
crm_projectCRMProject10
CRM project the ticket belongs to.
Show fields (19)
- idinteger
  Primary key of the project. Internal ID.
- namestring
  Name of the project.
- closedstring (date-time)
  Time the project was closed.
- billedstring (date-time)
  Time the project was billed.
- numberstring
  Number of the project.
- startstring (date-time)
  Start of the project.
- endstring (date-time)
  End of the project.
- descriptionstring
  Description of the project.
- companyCRMCompany
  Company the project belongs to.
- internal_main_contactUser
  Internal login user who is the main contact.
- categoryCRMProjectCategory
  Category of the project.
- archivedboolean
  The project is archived.
- visible_for_customerboolean
  The project is visible in the customer app.
- name_for_customerstring
  Name of the project shown to customers.
- invoice_emailstring
  E-mail address for invoices of the project.
- time_report_emailstring
  E-mail address for time reports of the project.
- search_stringstring
  Text that the entity can be searched by.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
… 51 more fields

Request

curl --request POST \
  --url https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up \
  --header 'content-type: application/json' \
  --header 'x-iw-jwt-token: <TOKEN>' \
  --data '
{
  "data": {
    "source": "comment_12",
    "due": "2026-03-15 09:00:00"
  }
}
'

const options = {
  method: 'POST',
  headers: {'x-iw-jwt-token': '<TOKEN>', 'content-type': 'application/json'},
  body: JSON.stringify({data: {source: 'comment_12', due: '2026-03-15 09:00:00'}})
};

fetch('https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up"

payload = { "data": {
    "source": "comment_12",
    "due": "2026-03-15 09:00:00"
  } }
headers = {
  "x-iw-jwt-token": "<TOKEN>",
  "content-type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up', [
  'body' => '{"data":{"source":"comment_12","due":"2026-03-15 09:00:00"}}',
  'headers' => [
    'content-type' => 'application/json',
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Post,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
  Content = new StringContent("{\"data\":{\"source\":\"comment_12\",\"due\":\"2026-03-15 09:00:00\"}}")
  {
    Headers =
    {
      ContentType = new MediaTypeHeaderValue("application/json")
    }
  }
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\"data\":{\"source\":\"comment_12\",\"due\":\"2026-03-15 09:00:00\"}}");
Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up")
  .post(body)
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .addHeader("content-type", "application/json")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up"

	payload := strings.NewReader("{\"data\":{\"source\":\"comment_12\",\"due\":\"2026-03-15 09:00:00\"}}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")
	req.Header.Add("content-type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.createAiFollowUp('42', '…');
if (result.success) {
  print(result.data);
}

Response 200 application/json

{
  "id": 42,
  "external_person_first_name": "Beispiel",
  "external_person_last_name": "Beispiel",
  "external_person_email": "lena.hartmann@example.org",
  "external_person_phone": "+49 511 123456",
  "external_person_address_city": "Hannover",
  "external_person_address_zip": "30163",
  "external_person_address_country": "DE",
  "external_company_name": "Beispiel",
  "external_company_email": "lena.hartmann@example.org"
}

Dismiss a follow-up the AI suggested for this ticket.

POST/api/crm/tickets/{id}/ai_follow_up/dismiss

Path parameters

idrequiredstring

Request body application/json

dataobject
Show fields (1)
- sourcestring
  Key of the suggestion in ai_follow_ups

Responses

200The ticketCustomerTicket4

Show fields (21)

satisfaction_requested_atstring
When the customer / member was asked to rate the finished ticket; the apps offer the rating once this is set.
idinteger
Primary key of the ticket. Internal ID.
ticket_typestring
Type of the ticket.
numberinteger
Running ticket number.
number_stringstring
Ticket number as displayed to users.
companyCRMCompany
Company the ticket belongs to.
Show fields (55)
- idinteger
  Primary key of the company. Internal ID.
- short_namestring
  Short name of the company.
- company_namestring
  Legal name of the company.
- secondary_namestring
  Second name line of the company.
- direct_dialstring
  Direct dial number of the company.
- invoice_emailstring
  E-mail address for invoices.
- send_invoice_emailboolean
  Send invoices by e-mail.
- send_invoice_letterboolean
  Send invoices by letter.
- time_report_emailstring
  E-mail address for time reports.
- payment_goalPaymentGoal
  Payment term of the company.
- payment_intervalstring
  Interval of the payments.
- vatidstring
  VAT identification number.
- taxnumberstring
  Tax number of the company.
- buyer_reference_idstring
  Leitweg-ID or custom reference ID defined by the customer
- taxTax
  Tax rate used for the company.
- infostring
  Information about the company.
- numberstring
  Customer or supplier number of the company.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Company number as text, including prefix.
- is_customerboolean
  The company is a customer.
- is_supplierboolean
  The company is a supplier.
- is_otherboolean
  The company is neither customer nor supplier.
- is_memberboolean
  The company is a member.
- archivedboolean
  The company is archived.
- categoryCRMCompanyCategory
  Category of the company.
- visible_for_customerboolean
  Whether the company is visible to the customer.
- founding_datestring (date-time)
  Founding date of the company.
- nace_sectionstring
  NACE section code (letter A-U)
- nace_codestring
  NACE code (numeric like 01.11, 62.01)
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- main_phonestring
  Main phone number.
- main_faxstring
  Main fax number.
- main_emailstring
  Main e-mail address.
- websitestring
  Website address.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
- payment_typePaymentType
- company_employee_countinteger
  Number of employees of the company.
- company_founding_yearinteger
  Founding year of the company.
- company_family_ownedboolean
  Whether the company is family-owned.
- company_sales_volumestring
  Sales volume of the company.
- company_segmentstring
  Market segment of the company.
personCRMPerson10
Person the ticket belongs to.
Show fields (81)
- idinteger
  Primary key of the person. Internal ID.
- first_namestring
  First name of the person.
- last_namestring
  Last name of the person.
- numberinteger
  Member or customer number of the person.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Member or customer number as text, including prefix.
- genderstring
  Gender of the person.
- titlestring
  Academic or other title of the person.
- positionstring
  Position or role of the person.
- languagestring
  Preferred language of the person.
- special_salutationstring
  Special salutation text for letters.
- form_of_salutationstring
  Form of salutation, for example formal or informal.
- birthdaystring (date-time)
  Birthday of the person.
- known_allergiesstring
  Known allergies of the person.
- confirmed_no_allergiesboolean
  Guardian confirmed that there are no known allergies.
- allow_photosboolean
  Photos of the person may be taken and published.
- allow_leaving_aloneboolean
  The person may leave the event alone.
- authorized_pickupstring
  Persons who are allowed to pick up the person.
- needs_supportboolean
  The person needs support, for example for inclusion.
- support_descriptionstring
  Description of the support the person needs.
- financial_supportboolean
  The person receives financial support.
- financial_support_numberstring
  Number of the financial support.
- municipal_supportboolean
  The person receives municipal support.
- municipal_support_numberstring
  Number of the municipal support.
- grade_levelinteger
  School grade level of the person.
- school_classstring
  School class of the person.
- start_timestring (date-time)
  Start of the membership or activity.
- start_time_reasonstring
  Reason for the start.
- end_timestring (date-time)
  End of the membership or activity.
- end_time_reasonstring
  Reason for the end.
- confirmed_gtc_timestring (date-time)
  Time the general terms and conditions were confirmed.
- chatbot_opt_inboolean
  Einwilligung in die Nutzung des KI-Assistenten. Denormalisierter aktueller Stand - das pruefbare Protokoll steht in ChatbotConsent.
- chatbot_opt_in_atstring (date-time)
  Time the person opted in to the chatbot.
- chatbot_opt_in_text_versionstring
  Version des Einwilligungstextes, dem zugestimmt wurde. Weicht sie von der aktuellen Version ab, ist das Opt-in abgelaufen.
- app_usage_statistics_opt_outboolean
  Widerspruch gegen die anonyme Nutzungsstatistik der Mitglieder-App. Die App liest ihn aus den StaticData und schickt dann nichts mehr; die gezaehlten Aufrufe selbst haben keinen Bezug zur Person.
- crm_person_contact_dataarray<CRMPersonContactData>
  Contact data of the person, for example phone and e-mail.
- archivedboolean
  Whether the person is archived.
- subscribed_newsletterboolean
  Whether the person subscribed to the newsletter.
- subscribed_magazineboolean
  Whether the person subscribed to the magazine.
- printed_member_cardboolean
  Whether a member card has been printed for the person.
- has_login_userboolean
  Whether the person has a login user.
- profile_picture_urlstring
  URL of the profile picture of the person.
- log_book_staffboolean
  Log book flag: staff.
- log_book_staff1boolean
  Log book flag: staff, level 1.
- log_book_staff2boolean
  Log book flag: staff, level 2.
- log_book_memberboolean
  Log book flag: member.
- log_book_trainerboolean
  Log book flag: trainer.
- log_book_trainer1boolean
  Log book flag: trainer, level 1.
- log_book_trainer2boolean
  Log book flag: trainer, level 2.
- log_book_head_of_departmentboolean
  Log book flag: head of department.
- log_book_supervisory_boardboolean
  Log book flag: supervisory board.
- log_book_board_of_directorsboolean
  Log book flag: board of directors.
- log_book_honorary_memberboolean
  Log book flag: honorary member.
- log_book_club_card_oneboolean
  Log book flag: club card.
- log_book_health_recoveredboolean
  Log book flag: recovered from illness.
- log_book_health_vaccinatedboolean
  Log book flag: vaccinated.
- log_book_health_vaccinated_additionstring
  Details of the vaccination.
- log_book_good_conductboolean
  Log book flag: certificate of good conduct.
- log_book_first_aidboolean
  Log book flag: first aid training.
- log_book_measles_vaccinationboolean
  Log book flag: measles vaccination.
- sync_lanistaboolean
  Whether the person is synchronized with Lanista.
- categoryCRMPersonCategory
  Person category.
- nicknamestring
  Nickname of the person.
- preferred_color_hexstring
  Preferred color of the person as hex value.
- avatar_tokenstring
  Token of the avatar image.
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- createdstring (date-time)
  Point in time the entity was created.
- … 2 more fields
jirakeystring
Key of the linked Jira issue.
jiraidstring
ID of the linked Jira issue.
assignedusernamestring
Name of the assigned user, as text.
assigned_userUser
User the ticket is assigned to.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
createdbyusernamestring
Name of the user who created the ticket, as text.
created_by_userUser
User who created the ticket.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
statusstring
Status of the ticket as text.
statusidstring
ID of the status of the ticket.
issuetypestring
A type like bug, task, story
issuecategorystring
A category like website, hosting, marketing
crm_project_category_areaCRMProjectCategoryArea
Project category area the ticket belongs to.
Show fields (4)
- idinteger
  Primary key of the category area. Internal ID.
- namestring
  Name of the area.
- descriptionstring
  Description of the area.
- deletedboolean
  This property is used to mark an entity as deleted / archived
issueprojectstring
A project like a domain (inwendo.de) or a certain mail campaign
crm_projectCRMProject10
CRM project the ticket belongs to.
Show fields (19)
- idinteger
  Primary key of the project. Internal ID.
- namestring
  Name of the project.
- closedstring (date-time)
  Time the project was closed.
- billedstring (date-time)
  Time the project was billed.
- numberstring
  Number of the project.
- startstring (date-time)
  Start of the project.
- endstring (date-time)
  End of the project.
- descriptionstring
  Description of the project.
- companyCRMCompany
  Company the project belongs to.
- internal_main_contactUser
  Internal login user who is the main contact.
- categoryCRMProjectCategory
  Category of the project.
- archivedboolean
  The project is archived.
- visible_for_customerboolean
  The project is visible in the customer app.
- name_for_customerstring
  Name of the project shown to customers.
- invoice_emailstring
  E-mail address for invoices of the project.
- time_report_emailstring
  E-mail address for time reports of the project.
- search_stringstring
  Text that the entity can be searched by.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
… 51 more fields

Request

curl --request POST \
  --url https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up/dismiss \
  --header 'content-type: application/json' \
  --header 'x-iw-jwt-token: <TOKEN>' \
  --data '
{
  "data": {
    "source": "comment_12"
  }
}
'

const options = {
  method: 'POST',
  headers: {'x-iw-jwt-token': '<TOKEN>', 'content-type': 'application/json'},
  body: JSON.stringify({data: {source: 'comment_12'}})
};

fetch('https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up/dismiss', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up/dismiss"

payload = { "data": { "source": "comment_12" } }
headers = {
  "x-iw-jwt-token": "<TOKEN>",
  "content-type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up/dismiss', [
  'body' => '{"data":{"source":"comment_12"}}',
  'headers' => [
    'content-type' => 'application/json',
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Post,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up/dismiss"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
  Content = new StringContent("{\"data\":{\"source\":\"comment_12\"}}")
  {
    Headers =
    {
      ContentType = new MediaTypeHeaderValue("application/json")
    }
  }
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\"data\":{\"source\":\"comment_12\"}}");
Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up/dismiss")
  .post(body)
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .addHeader("content-type", "application/json")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets/42/ai_follow_up/dismiss"

	payload := strings.NewReader("{\"data\":{\"source\":\"comment_12\"}}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")
	req.Header.Add("content-type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.dismissAiFollowUp('42', '…');
if (result.success) {
  print(result.data);
}

Response 200 application/json

{
  "id": 42,
  "external_person_first_name": "Beispiel",
  "external_person_last_name": "Beispiel",
  "external_person_email": "lena.hartmann@example.org",
  "external_person_phone": "+49 511 123456",
  "external_person_address_city": "Hannover",
  "external_person_address_zip": "30163",
  "external_person_address_country": "DE",
  "external_company_name": "Beispiel",
  "external_company_email": "lena.hartmann@example.org"
}

Summarize the ticket and its history with the AI (customer_panel_ai_ticket_summary_enabled).

POST/api/crm/tickets/{id}/ai_summary

The summary is stored on the ticket (ai_summary, only for the team) and returned with it.

Path parameters

idrequiredstring

Responses

200The ticket with its new summaryCustomerTicket4

Show fields (21)

satisfaction_requested_atstring
When the customer / member was asked to rate the finished ticket; the apps offer the rating once this is set.
idinteger
Primary key of the ticket. Internal ID.
ticket_typestring
Type of the ticket.
numberinteger
Running ticket number.
number_stringstring
Ticket number as displayed to users.
companyCRMCompany
Company the ticket belongs to.
Show fields (55)
- idinteger
  Primary key of the company. Internal ID.
- short_namestring
  Short name of the company.
- company_namestring
  Legal name of the company.
- secondary_namestring
  Second name line of the company.
- direct_dialstring
  Direct dial number of the company.
- invoice_emailstring
  E-mail address for invoices.
- send_invoice_emailboolean
  Send invoices by e-mail.
- send_invoice_letterboolean
  Send invoices by letter.
- time_report_emailstring
  E-mail address for time reports.
- payment_goalPaymentGoal
  Payment term of the company.
- payment_intervalstring
  Interval of the payments.
- vatidstring
  VAT identification number.
- taxnumberstring
  Tax number of the company.
- buyer_reference_idstring
  Leitweg-ID or custom reference ID defined by the customer
- taxTax
  Tax rate used for the company.
- infostring
  Information about the company.
- numberstring
  Customer or supplier number of the company.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Company number as text, including prefix.
- is_customerboolean
  The company is a customer.
- is_supplierboolean
  The company is a supplier.
- is_otherboolean
  The company is neither customer nor supplier.
- is_memberboolean
  The company is a member.
- archivedboolean
  The company is archived.
- categoryCRMCompanyCategory
  Category of the company.
- visible_for_customerboolean
  Whether the company is visible to the customer.
- founding_datestring (date-time)
  Founding date of the company.
- nace_sectionstring
  NACE section code (letter A-U)
- nace_codestring
  NACE code (numeric like 01.11, 62.01)
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- main_phonestring
  Main phone number.
- main_faxstring
  Main fax number.
- main_emailstring
  Main e-mail address.
- websitestring
  Website address.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
- payment_typePaymentType
- company_employee_countinteger
  Number of employees of the company.
- company_founding_yearinteger
  Founding year of the company.
- company_family_ownedboolean
  Whether the company is family-owned.
- company_sales_volumestring
  Sales volume of the company.
- company_segmentstring
  Market segment of the company.
personCRMPerson10
Person the ticket belongs to.
Show fields (81)
- idinteger
  Primary key of the person. Internal ID.
- first_namestring
  First name of the person.
- last_namestring
  Last name of the person.
- numberinteger
  Member or customer number of the person.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Member or customer number as text, including prefix.
- genderstring
  Gender of the person.
- titlestring
  Academic or other title of the person.
- positionstring
  Position or role of the person.
- languagestring
  Preferred language of the person.
- special_salutationstring
  Special salutation text for letters.
- form_of_salutationstring
  Form of salutation, for example formal or informal.
- birthdaystring (date-time)
  Birthday of the person.
- known_allergiesstring
  Known allergies of the person.
- confirmed_no_allergiesboolean
  Guardian confirmed that there are no known allergies.
- allow_photosboolean
  Photos of the person may be taken and published.
- allow_leaving_aloneboolean
  The person may leave the event alone.
- authorized_pickupstring
  Persons who are allowed to pick up the person.
- needs_supportboolean
  The person needs support, for example for inclusion.
- support_descriptionstring
  Description of the support the person needs.
- financial_supportboolean
  The person receives financial support.
- financial_support_numberstring
  Number of the financial support.
- municipal_supportboolean
  The person receives municipal support.
- municipal_support_numberstring
  Number of the municipal support.
- grade_levelinteger
  School grade level of the person.
- school_classstring
  School class of the person.
- start_timestring (date-time)
  Start of the membership or activity.
- start_time_reasonstring
  Reason for the start.
- end_timestring (date-time)
  End of the membership or activity.
- end_time_reasonstring
  Reason for the end.
- confirmed_gtc_timestring (date-time)
  Time the general terms and conditions were confirmed.
- chatbot_opt_inboolean
  Einwilligung in die Nutzung des KI-Assistenten. Denormalisierter aktueller Stand - das pruefbare Protokoll steht in ChatbotConsent.
- chatbot_opt_in_atstring (date-time)
  Time the person opted in to the chatbot.
- chatbot_opt_in_text_versionstring
  Version des Einwilligungstextes, dem zugestimmt wurde. Weicht sie von der aktuellen Version ab, ist das Opt-in abgelaufen.
- app_usage_statistics_opt_outboolean
  Widerspruch gegen die anonyme Nutzungsstatistik der Mitglieder-App. Die App liest ihn aus den StaticData und schickt dann nichts mehr; die gezaehlten Aufrufe selbst haben keinen Bezug zur Person.
- crm_person_contact_dataarray<CRMPersonContactData>
  Contact data of the person, for example phone and e-mail.
- archivedboolean
  Whether the person is archived.
- subscribed_newsletterboolean
  Whether the person subscribed to the newsletter.
- subscribed_magazineboolean
  Whether the person subscribed to the magazine.
- printed_member_cardboolean
  Whether a member card has been printed for the person.
- has_login_userboolean
  Whether the person has a login user.
- profile_picture_urlstring
  URL of the profile picture of the person.
- log_book_staffboolean
  Log book flag: staff.
- log_book_staff1boolean
  Log book flag: staff, level 1.
- log_book_staff2boolean
  Log book flag: staff, level 2.
- log_book_memberboolean
  Log book flag: member.
- log_book_trainerboolean
  Log book flag: trainer.
- log_book_trainer1boolean
  Log book flag: trainer, level 1.
- log_book_trainer2boolean
  Log book flag: trainer, level 2.
- log_book_head_of_departmentboolean
  Log book flag: head of department.
- log_book_supervisory_boardboolean
  Log book flag: supervisory board.
- log_book_board_of_directorsboolean
  Log book flag: board of directors.
- log_book_honorary_memberboolean
  Log book flag: honorary member.
- log_book_club_card_oneboolean
  Log book flag: club card.
- log_book_health_recoveredboolean
  Log book flag: recovered from illness.
- log_book_health_vaccinatedboolean
  Log book flag: vaccinated.
- log_book_health_vaccinated_additionstring
  Details of the vaccination.
- log_book_good_conductboolean
  Log book flag: certificate of good conduct.
- log_book_first_aidboolean
  Log book flag: first aid training.
- log_book_measles_vaccinationboolean
  Log book flag: measles vaccination.
- sync_lanistaboolean
  Whether the person is synchronized with Lanista.
- categoryCRMPersonCategory
  Person category.
- nicknamestring
  Nickname of the person.
- preferred_color_hexstring
  Preferred color of the person as hex value.
- avatar_tokenstring
  Token of the avatar image.
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- createdstring (date-time)
  Point in time the entity was created.
- … 2 more fields
jirakeystring
Key of the linked Jira issue.
jiraidstring
ID of the linked Jira issue.
assignedusernamestring
Name of the assigned user, as text.
assigned_userUser
User the ticket is assigned to.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
createdbyusernamestring
Name of the user who created the ticket, as text.
created_by_userUser
User who created the ticket.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
statusstring
Status of the ticket as text.
statusidstring
ID of the status of the ticket.
issuetypestring
A type like bug, task, story
issuecategorystring
A category like website, hosting, marketing
crm_project_category_areaCRMProjectCategoryArea
Project category area the ticket belongs to.
Show fields (4)
- idinteger
  Primary key of the category area. Internal ID.
- namestring
  Name of the area.
- descriptionstring
  Description of the area.
- deletedboolean
  This property is used to mark an entity as deleted / archived
issueprojectstring
A project like a domain (inwendo.de) or a certain mail campaign
crm_projectCRMProject10
CRM project the ticket belongs to.
Show fields (19)
- idinteger
  Primary key of the project. Internal ID.
- namestring
  Name of the project.
- closedstring (date-time)
  Time the project was closed.
- billedstring (date-time)
  Time the project was billed.
- numberstring
  Number of the project.
- startstring (date-time)
  Start of the project.
- endstring (date-time)
  End of the project.
- descriptionstring
  Description of the project.
- companyCRMCompany
  Company the project belongs to.
- internal_main_contactUser
  Internal login user who is the main contact.
- categoryCRMProjectCategory
  Category of the project.
- archivedboolean
  The project is archived.
- visible_for_customerboolean
  The project is visible in the customer app.
- name_for_customerstring
  Name of the project shown to customers.
- invoice_emailstring
  E-mail address for invoices of the project.
- time_report_emailstring
  E-mail address for time reports of the project.
- search_stringstring
  Text that the entity can be searched by.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
… 51 more fields

Request

curl --request POST \
  --url https://your-instance.iw-erp.de/api/crm/tickets/42/ai_summary \
  --header 'x-iw-jwt-token: <TOKEN>'

const options = {method: 'POST', headers: {'x-iw-jwt-token': '<TOKEN>'}};

fetch('https://your-instance.iw-erp.de/api/crm/tickets/42/ai_summary', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets/42/ai_summary"

headers = {"x-iw-jwt-token": "<TOKEN>"}

response = requests.post(url, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://your-instance.iw-erp.de/api/crm/tickets/42/ai_summary', [
  'headers' => [
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Post,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets/42/ai_summary"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets/42/ai_summary")
  .post(null)
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets/42/ai_summary"

	req, _ := http.NewRequest("POST", url, nil)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.postAiSummary('42');
if (result.success) {
  print(result.data);
}

Response 200 application/json

{
  "id": 42,
  "external_person_first_name": "Beispiel",
  "external_person_last_name": "Beispiel",
  "external_person_email": "lena.hartmann@example.org",
  "external_person_phone": "+49 511 123456",
  "external_person_address_city": "Hannover",
  "external_person_address_zip": "30163",
  "external_person_address_country": "DE",
  "external_company_name": "Beispiel",
  "external_company_email": "lena.hartmann@example.org"
}

This method will set a new Status for the Ticket

POST/api/crm/tickets/{id}/statuses

Path parameters

idrequiredstring

Responses

200Set a new Status for a TicketCustomerTicket3

Show fields (21)

satisfaction_requested_atstring
When the customer / member was asked to rate the finished ticket; the apps offer the rating once this is set.
idinteger
Primary key of the ticket. Internal ID.
ticket_typestring
Type of the ticket.
numberinteger
Running ticket number.
number_stringstring
Ticket number as displayed to users.
companyCRMCompany19
Company the ticket belongs to.
Show fields (56)
- idinteger
  Primary key of the company. Internal ID.
- short_namestring
  Short name of the company.
- company_namestring
  Legal name of the company.
- secondary_namestring
  Second name line of the company.
- direct_dialstring
  Direct dial number of the company.
- invoice_emailstring
  E-mail address for invoices.
- send_invoice_emailboolean
  Send invoices by e-mail.
- send_invoice_letterboolean
  Send invoices by letter.
- time_report_emailstring
  E-mail address for time reports.
- payment_goalPaymentGoal
  Payment term of the company.
- payment_intervalstring
  Interval of the payments.
- vatidstring
  VAT identification number.
- taxnumberstring
  Tax number of the company.
- buyer_reference_idstring
  Leitweg-ID or custom reference ID defined by the customer
- taxTax
  Tax rate used for the company.
- infostring
  Information about the company.
- numberstring
  Customer or supplier number of the company.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Company number as text, including prefix.
- is_customerboolean
  The company is a customer.
- is_supplierboolean
  The company is a supplier.
- is_otherboolean
  The company is neither customer nor supplier.
- is_memberboolean
  The company is a member.
- archivedboolean
  The company is archived.
- categoryCRMCompanyCategory
  Category of the company.
- visible_for_customerboolean
  Whether the company is visible to the customer.
- founding_datestring (date-time)
  Founding date of the company.
- nace_sectionstring
  NACE section code (letter A-U)
- nace_codestring
  NACE code (numeric like 01.11, 62.01)
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- main_phonestring
  Main phone number.
- main_faxstring
  Main fax number.
- main_emailstring
  Main e-mail address.
- websitestring
  Website address.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
- atagsarray<AccessTag>
- payment_typePaymentType
- company_employee_countinteger
  Number of employees of the company.
- company_founding_yearinteger
  Founding year of the company.
- company_family_ownedboolean
  Whether the company is family-owned.
- company_sales_volumestring
  Sales volume of the company.
- company_segmentstring
  Market segment of the company.
personCRMPerson10
Person the ticket belongs to.
Show fields (81)
- idinteger
  Primary key of the person. Internal ID.
- first_namestring
  First name of the person.
- last_namestring
  Last name of the person.
- numberinteger
  Member or customer number of the person.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Member or customer number as text, including prefix.
- genderstring
  Gender of the person.
- titlestring
  Academic or other title of the person.
- positionstring
  Position or role of the person.
- languagestring
  Preferred language of the person.
- special_salutationstring
  Special salutation text for letters.
- form_of_salutationstring
  Form of salutation, for example formal or informal.
- birthdaystring (date-time)
  Birthday of the person.
- known_allergiesstring
  Known allergies of the person.
- confirmed_no_allergiesboolean
  Guardian confirmed that there are no known allergies.
- allow_photosboolean
  Photos of the person may be taken and published.
- allow_leaving_aloneboolean
  The person may leave the event alone.
- authorized_pickupstring
  Persons who are allowed to pick up the person.
- needs_supportboolean
  The person needs support, for example for inclusion.
- support_descriptionstring
  Description of the support the person needs.
- financial_supportboolean
  The person receives financial support.
- financial_support_numberstring
  Number of the financial support.
- municipal_supportboolean
  The person receives municipal support.
- municipal_support_numberstring
  Number of the municipal support.
- grade_levelinteger
  School grade level of the person.
- school_classstring
  School class of the person.
- start_timestring (date-time)
  Start of the membership or activity.
- start_time_reasonstring
  Reason for the start.
- end_timestring (date-time)
  End of the membership or activity.
- end_time_reasonstring
  Reason for the end.
- confirmed_gtc_timestring (date-time)
  Time the general terms and conditions were confirmed.
- chatbot_opt_inboolean
  Einwilligung in die Nutzung des KI-Assistenten. Denormalisierter aktueller Stand - das pruefbare Protokoll steht in ChatbotConsent.
- chatbot_opt_in_atstring (date-time)
  Time the person opted in to the chatbot.
- chatbot_opt_in_text_versionstring
  Version des Einwilligungstextes, dem zugestimmt wurde. Weicht sie von der aktuellen Version ab, ist das Opt-in abgelaufen.
- app_usage_statistics_opt_outboolean
  Widerspruch gegen die anonyme Nutzungsstatistik der Mitglieder-App. Die App liest ihn aus den StaticData und schickt dann nichts mehr; die gezaehlten Aufrufe selbst haben keinen Bezug zur Person.
- crm_person_contact_dataarray<CRMPersonContactData>
  Contact data of the person, for example phone and e-mail.
- archivedboolean
  Whether the person is archived.
- subscribed_newsletterboolean
  Whether the person subscribed to the newsletter.
- subscribed_magazineboolean
  Whether the person subscribed to the magazine.
- printed_member_cardboolean
  Whether a member card has been printed for the person.
- has_login_userboolean
  Whether the person has a login user.
- profile_picture_urlstring
  URL of the profile picture of the person.
- log_book_staffboolean
  Log book flag: staff.
- log_book_staff1boolean
  Log book flag: staff, level 1.
- log_book_staff2boolean
  Log book flag: staff, level 2.
- log_book_memberboolean
  Log book flag: member.
- log_book_trainerboolean
  Log book flag: trainer.
- log_book_trainer1boolean
  Log book flag: trainer, level 1.
- log_book_trainer2boolean
  Log book flag: trainer, level 2.
- log_book_head_of_departmentboolean
  Log book flag: head of department.
- log_book_supervisory_boardboolean
  Log book flag: supervisory board.
- log_book_board_of_directorsboolean
  Log book flag: board of directors.
- log_book_honorary_memberboolean
  Log book flag: honorary member.
- log_book_club_card_oneboolean
  Log book flag: club card.
- log_book_health_recoveredboolean
  Log book flag: recovered from illness.
- log_book_health_vaccinatedboolean
  Log book flag: vaccinated.
- log_book_health_vaccinated_additionstring
  Details of the vaccination.
- log_book_good_conductboolean
  Log book flag: certificate of good conduct.
- log_book_first_aidboolean
  Log book flag: first aid training.
- log_book_measles_vaccinationboolean
  Log book flag: measles vaccination.
- sync_lanistaboolean
  Whether the person is synchronized with Lanista.
- categoryCRMPersonCategory
  Person category.
- nicknamestring
  Nickname of the person.
- preferred_color_hexstring
  Preferred color of the person as hex value.
- avatar_tokenstring
  Token of the avatar image.
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- createdstring (date-time)
  Point in time the entity was created.
- … 2 more fields
jirakeystring
Key of the linked Jira issue.
jiraidstring
ID of the linked Jira issue.
assignedusernamestring
Name of the assigned user, as text.
assigned_userUser
User the ticket is assigned to.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
createdbyusernamestring
Name of the user who created the ticket, as text.
created_by_userUser
User who created the ticket.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
statusstring
Status of the ticket as text.
statusidstring
ID of the status of the ticket.
issuetypestring
A type like bug, task, story
issuecategorystring
A category like website, hosting, marketing
crm_project_category_areaCRMProjectCategoryArea
Project category area the ticket belongs to.
Show fields (4)
- idinteger
  Primary key of the category area. Internal ID.
- namestring
  Name of the area.
- descriptionstring
  Description of the area.
- deletedboolean
  This property is used to mark an entity as deleted / archived
issueprojectstring
A project like a domain (inwendo.de) or a certain mail campaign
crm_projectCRMProject9
CRM project the ticket belongs to.
Show fields (19)
- idinteger
  Primary key of the project. Internal ID.
- namestring
  Name of the project.
- closedstring (date-time)
  Time the project was closed.
- billedstring (date-time)
  Time the project was billed.
- numberstring
  Number of the project.
- startstring (date-time)
  Start of the project.
- endstring (date-time)
  End of the project.
- descriptionstring
  Description of the project.
- companyCRMCompany19
  Company the project belongs to.
- internal_main_contactUser
  Internal login user who is the main contact.
- categoryCRMProjectCategory
  Category of the project.
- archivedboolean
  The project is archived.
- visible_for_customerboolean
  The project is visible in the customer app.
- name_for_customerstring
  Name of the project shown to customers.
- invoice_emailstring
  E-mail address for invoices of the project.
- time_report_emailstring
  E-mail address for time reports of the project.
- search_stringstring
  Text that the entity can be searched by.
- createdstring (date-time)
  Point in time the entity was created.
- … 1 more fields
… 51 more fields

Request

curl --request POST \
  --url https://your-instance.iw-erp.de/api/crm/tickets/42/statuses \
  --header 'x-iw-jwt-token: <TOKEN>'

const options = {method: 'POST', headers: {'x-iw-jwt-token': '<TOKEN>'}};

fetch('https://your-instance.iw-erp.de/api/crm/tickets/42/statuses', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets/42/statuses"

headers = {"x-iw-jwt-token": "<TOKEN>"}

response = requests.post(url, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://your-instance.iw-erp.de/api/crm/tickets/42/statuses', [
  'headers' => [
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Post,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets/42/statuses"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets/42/statuses")
  .post(null)
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets/42/statuses"

	req, _ := http.NewRequest("POST", url, nil)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';
import 'package:iw_erp_api/model/customer_ticket.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.changeStatus(CustomerTicket.fromJson({}), 42);
if (result.success) {
  print(result.data);
}

Response 200 application/json

{
  "id": 42,
  "external_person_first_name": "Beispiel",
  "external_person_last_name": "Beispiel",
  "external_person_email": "lena.hartmann@example.org",
  "external_person_phone": "+49 511 123456",
  "external_person_address_city": "Hannover",
  "external_person_address_zip": "30163",
  "external_person_address_country": "DE",
  "external_company_name": "Beispiel",
  "external_company_email": "lena.hartmann@example.org"
}

Add a Attachment to a Ticket

POST/api/crm/tickets/{id}/adds/attachments

Path parameters

idrequiredstring

Responses

200Add an Attachment to a TicketCustomerTicket3

Show fields (21)

satisfaction_requested_atstring
When the customer / member was asked to rate the finished ticket; the apps offer the rating once this is set.
idinteger
Primary key of the ticket. Internal ID.
ticket_typestring
Type of the ticket.
numberinteger
Running ticket number.
number_stringstring
Ticket number as displayed to users.
companyCRMCompany19
Company the ticket belongs to.
Show fields (56)
- idinteger
  Primary key of the company. Internal ID.
- short_namestring
  Short name of the company.
- company_namestring
  Legal name of the company.
- secondary_namestring
  Second name line of the company.
- direct_dialstring
  Direct dial number of the company.
- invoice_emailstring
  E-mail address for invoices.
- send_invoice_emailboolean
  Send invoices by e-mail.
- send_invoice_letterboolean
  Send invoices by letter.
- time_report_emailstring
  E-mail address for time reports.
- payment_goalPaymentGoal
  Payment term of the company.
- payment_intervalstring
  Interval of the payments.
- vatidstring
  VAT identification number.
- taxnumberstring
  Tax number of the company.
- buyer_reference_idstring
  Leitweg-ID or custom reference ID defined by the customer
- taxTax
  Tax rate used for the company.
- infostring
  Information about the company.
- numberstring
  Customer or supplier number of the company.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Company number as text, including prefix.
- is_customerboolean
  The company is a customer.
- is_supplierboolean
  The company is a supplier.
- is_otherboolean
  The company is neither customer nor supplier.
- is_memberboolean
  The company is a member.
- archivedboolean
  The company is archived.
- categoryCRMCompanyCategory
  Category of the company.
- visible_for_customerboolean
  Whether the company is visible to the customer.
- founding_datestring (date-time)
  Founding date of the company.
- nace_sectionstring
  NACE section code (letter A-U)
- nace_codestring
  NACE code (numeric like 01.11, 62.01)
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- main_phonestring
  Main phone number.
- main_faxstring
  Main fax number.
- main_emailstring
  Main e-mail address.
- websitestring
  Website address.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
- atagsarray<AccessTag>
- payment_typePaymentType
- company_employee_countinteger
  Number of employees of the company.
- company_founding_yearinteger
  Founding year of the company.
- company_family_ownedboolean
  Whether the company is family-owned.
- company_sales_volumestring
  Sales volume of the company.
- company_segmentstring
  Market segment of the company.
personCRMPerson10
Person the ticket belongs to.
Show fields (81)
- idinteger
  Primary key of the person. Internal ID.
- first_namestring
  First name of the person.
- last_namestring
  Last name of the person.
- numberinteger
  Member or customer number of the person.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Member or customer number as text, including prefix.
- genderstring
  Gender of the person.
- titlestring
  Academic or other title of the person.
- positionstring
  Position or role of the person.
- languagestring
  Preferred language of the person.
- special_salutationstring
  Special salutation text for letters.
- form_of_salutationstring
  Form of salutation, for example formal or informal.
- birthdaystring (date-time)
  Birthday of the person.
- known_allergiesstring
  Known allergies of the person.
- confirmed_no_allergiesboolean
  Guardian confirmed that there are no known allergies.
- allow_photosboolean
  Photos of the person may be taken and published.
- allow_leaving_aloneboolean
  The person may leave the event alone.
- authorized_pickupstring
  Persons who are allowed to pick up the person.
- needs_supportboolean
  The person needs support, for example for inclusion.
- support_descriptionstring
  Description of the support the person needs.
- financial_supportboolean
  The person receives financial support.
- financial_support_numberstring
  Number of the financial support.
- municipal_supportboolean
  The person receives municipal support.
- municipal_support_numberstring
  Number of the municipal support.
- grade_levelinteger
  School grade level of the person.
- school_classstring
  School class of the person.
- start_timestring (date-time)
  Start of the membership or activity.
- start_time_reasonstring
  Reason for the start.
- end_timestring (date-time)
  End of the membership or activity.
- end_time_reasonstring
  Reason for the end.
- confirmed_gtc_timestring (date-time)
  Time the general terms and conditions were confirmed.
- chatbot_opt_inboolean
  Einwilligung in die Nutzung des KI-Assistenten. Denormalisierter aktueller Stand - das pruefbare Protokoll steht in ChatbotConsent.
- chatbot_opt_in_atstring (date-time)
  Time the person opted in to the chatbot.
- chatbot_opt_in_text_versionstring
  Version des Einwilligungstextes, dem zugestimmt wurde. Weicht sie von der aktuellen Version ab, ist das Opt-in abgelaufen.
- app_usage_statistics_opt_outboolean
  Widerspruch gegen die anonyme Nutzungsstatistik der Mitglieder-App. Die App liest ihn aus den StaticData und schickt dann nichts mehr; die gezaehlten Aufrufe selbst haben keinen Bezug zur Person.
- crm_person_contact_dataarray<CRMPersonContactData>
  Contact data of the person, for example phone and e-mail.
- archivedboolean
  Whether the person is archived.
- subscribed_newsletterboolean
  Whether the person subscribed to the newsletter.
- subscribed_magazineboolean
  Whether the person subscribed to the magazine.
- printed_member_cardboolean
  Whether a member card has been printed for the person.
- has_login_userboolean
  Whether the person has a login user.
- profile_picture_urlstring
  URL of the profile picture of the person.
- log_book_staffboolean
  Log book flag: staff.
- log_book_staff1boolean
  Log book flag: staff, level 1.
- log_book_staff2boolean
  Log book flag: staff, level 2.
- log_book_memberboolean
  Log book flag: member.
- log_book_trainerboolean
  Log book flag: trainer.
- log_book_trainer1boolean
  Log book flag: trainer, level 1.
- log_book_trainer2boolean
  Log book flag: trainer, level 2.
- log_book_head_of_departmentboolean
  Log book flag: head of department.
- log_book_supervisory_boardboolean
  Log book flag: supervisory board.
- log_book_board_of_directorsboolean
  Log book flag: board of directors.
- log_book_honorary_memberboolean
  Log book flag: honorary member.
- log_book_club_card_oneboolean
  Log book flag: club card.
- log_book_health_recoveredboolean
  Log book flag: recovered from illness.
- log_book_health_vaccinatedboolean
  Log book flag: vaccinated.
- log_book_health_vaccinated_additionstring
  Details of the vaccination.
- log_book_good_conductboolean
  Log book flag: certificate of good conduct.
- log_book_first_aidboolean
  Log book flag: first aid training.
- log_book_measles_vaccinationboolean
  Log book flag: measles vaccination.
- sync_lanistaboolean
  Whether the person is synchronized with Lanista.
- categoryCRMPersonCategory
  Person category.
- nicknamestring
  Nickname of the person.
- preferred_color_hexstring
  Preferred color of the person as hex value.
- avatar_tokenstring
  Token of the avatar image.
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- createdstring (date-time)
  Point in time the entity was created.
- … 2 more fields
jirakeystring
Key of the linked Jira issue.
jiraidstring
ID of the linked Jira issue.
assignedusernamestring
Name of the assigned user, as text.
assigned_userUser
User the ticket is assigned to.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
createdbyusernamestring
Name of the user who created the ticket, as text.
created_by_userUser
User who created the ticket.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
statusstring
Status of the ticket as text.
statusidstring
ID of the status of the ticket.
issuetypestring
A type like bug, task, story
issuecategorystring
A category like website, hosting, marketing
crm_project_category_areaCRMProjectCategoryArea
Project category area the ticket belongs to.
Show fields (4)
- idinteger
  Primary key of the category area. Internal ID.
- namestring
  Name of the area.
- descriptionstring
  Description of the area.
- deletedboolean
  This property is used to mark an entity as deleted / archived
issueprojectstring
A project like a domain (inwendo.de) or a certain mail campaign
crm_projectCRMProject9
CRM project the ticket belongs to.
Show fields (19)
- idinteger
  Primary key of the project. Internal ID.
- namestring
  Name of the project.
- closedstring (date-time)
  Time the project was closed.
- billedstring (date-time)
  Time the project was billed.
- numberstring
  Number of the project.
- startstring (date-time)
  Start of the project.
- endstring (date-time)
  End of the project.
- descriptionstring
  Description of the project.
- companyCRMCompany19
  Company the project belongs to.
- internal_main_contactUser
  Internal login user who is the main contact.
- categoryCRMProjectCategory
  Category of the project.
- archivedboolean
  The project is archived.
- visible_for_customerboolean
  The project is visible in the customer app.
- name_for_customerstring
  Name of the project shown to customers.
- invoice_emailstring
  E-mail address for invoices of the project.
- time_report_emailstring
  E-mail address for time reports of the project.
- search_stringstring
  Text that the entity can be searched by.
- createdstring (date-time)
  Point in time the entity was created.
- … 1 more fields
… 51 more fields

Request

curl --request POST \
  --url https://your-instance.iw-erp.de/api/crm/tickets/42/adds/attachments \
  --header 'x-iw-jwt-token: <TOKEN>'

const options = {method: 'POST', headers: {'x-iw-jwt-token': '<TOKEN>'}};

fetch('https://your-instance.iw-erp.de/api/crm/tickets/42/adds/attachments', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets/42/adds/attachments"

headers = {"x-iw-jwt-token": "<TOKEN>"}

response = requests.post(url, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://your-instance.iw-erp.de/api/crm/tickets/42/adds/attachments', [
  'headers' => [
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Post,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets/42/adds/attachments"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets/42/adds/attachments")
  .post(null)
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets/42/adds/attachments"

	req, _ := http.NewRequest("POST", url, nil)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';
import 'package:iw_erp_api/model/attachment.dart';
import 'package:iw_erp_api/model/customer_ticket.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.addAttachment(CustomerTicket.fromJson({}), Attachment.fromJson({}));
if (result.success) {
  print(result.data);
}

Response 200 application/json

{
  "id": 42,
  "external_person_first_name": "Beispiel",
  "external_person_last_name": "Beispiel",
  "external_person_email": "lena.hartmann@example.org",
  "external_person_phone": "+49 511 123456",
  "external_person_address_city": "Hannover",
  "external_person_address_zip": "30163",
  "external_person_address_country": "DE",
  "external_company_name": "Beispiel",
  "external_company_email": "lena.hartmann@example.org"
}

Remove an Attachment from Ticket

POST/api/crm/tickets/{id}/deletes/attachments

Path parameters

idrequiredstring

Responses

200Remove an Attachment from TicketCustomerTicket3

Show fields (21)

satisfaction_requested_atstring
When the customer / member was asked to rate the finished ticket; the apps offer the rating once this is set.
idinteger
Primary key of the ticket. Internal ID.
ticket_typestring
Type of the ticket.
numberinteger
Running ticket number.
number_stringstring
Ticket number as displayed to users.
companyCRMCompany19
Company the ticket belongs to.
Show fields (56)
- idinteger
  Primary key of the company. Internal ID.
- short_namestring
  Short name of the company.
- company_namestring
  Legal name of the company.
- secondary_namestring
  Second name line of the company.
- direct_dialstring
  Direct dial number of the company.
- invoice_emailstring
  E-mail address for invoices.
- send_invoice_emailboolean
  Send invoices by e-mail.
- send_invoice_letterboolean
  Send invoices by letter.
- time_report_emailstring
  E-mail address for time reports.
- payment_goalPaymentGoal
  Payment term of the company.
- payment_intervalstring
  Interval of the payments.
- vatidstring
  VAT identification number.
- taxnumberstring
  Tax number of the company.
- buyer_reference_idstring
  Leitweg-ID or custom reference ID defined by the customer
- taxTax
  Tax rate used for the company.
- infostring
  Information about the company.
- numberstring
  Customer or supplier number of the company.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Company number as text, including prefix.
- is_customerboolean
  The company is a customer.
- is_supplierboolean
  The company is a supplier.
- is_otherboolean
  The company is neither customer nor supplier.
- is_memberboolean
  The company is a member.
- archivedboolean
  The company is archived.
- categoryCRMCompanyCategory
  Category of the company.
- visible_for_customerboolean
  Whether the company is visible to the customer.
- founding_datestring (date-time)
  Founding date of the company.
- nace_sectionstring
  NACE section code (letter A-U)
- nace_codestring
  NACE code (numeric like 01.11, 62.01)
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- main_phonestring
  Main phone number.
- main_faxstring
  Main fax number.
- main_emailstring
  Main e-mail address.
- websitestring
  Website address.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
- atagsarray<AccessTag>
- payment_typePaymentType
- company_employee_countinteger
  Number of employees of the company.
- company_founding_yearinteger
  Founding year of the company.
- company_family_ownedboolean
  Whether the company is family-owned.
- company_sales_volumestring
  Sales volume of the company.
- company_segmentstring
  Market segment of the company.
personCRMPerson10
Person the ticket belongs to.
Show fields (81)
- idinteger
  Primary key of the person. Internal ID.
- first_namestring
  First name of the person.
- last_namestring
  Last name of the person.
- numberinteger
  Member or customer number of the person.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Member or customer number as text, including prefix.
- genderstring
  Gender of the person.
- titlestring
  Academic or other title of the person.
- positionstring
  Position or role of the person.
- languagestring
  Preferred language of the person.
- special_salutationstring
  Special salutation text for letters.
- form_of_salutationstring
  Form of salutation, for example formal or informal.
- birthdaystring (date-time)
  Birthday of the person.
- known_allergiesstring
  Known allergies of the person.
- confirmed_no_allergiesboolean
  Guardian confirmed that there are no known allergies.
- allow_photosboolean
  Photos of the person may be taken and published.
- allow_leaving_aloneboolean
  The person may leave the event alone.
- authorized_pickupstring
  Persons who are allowed to pick up the person.
- needs_supportboolean
  The person needs support, for example for inclusion.
- support_descriptionstring
  Description of the support the person needs.
- financial_supportboolean
  The person receives financial support.
- financial_support_numberstring
  Number of the financial support.
- municipal_supportboolean
  The person receives municipal support.
- municipal_support_numberstring
  Number of the municipal support.
- grade_levelinteger
  School grade level of the person.
- school_classstring
  School class of the person.
- start_timestring (date-time)
  Start of the membership or activity.
- start_time_reasonstring
  Reason for the start.
- end_timestring (date-time)
  End of the membership or activity.
- end_time_reasonstring
  Reason for the end.
- confirmed_gtc_timestring (date-time)
  Time the general terms and conditions were confirmed.
- chatbot_opt_inboolean
  Einwilligung in die Nutzung des KI-Assistenten. Denormalisierter aktueller Stand - das pruefbare Protokoll steht in ChatbotConsent.
- chatbot_opt_in_atstring (date-time)
  Time the person opted in to the chatbot.
- chatbot_opt_in_text_versionstring
  Version des Einwilligungstextes, dem zugestimmt wurde. Weicht sie von der aktuellen Version ab, ist das Opt-in abgelaufen.
- app_usage_statistics_opt_outboolean
  Widerspruch gegen die anonyme Nutzungsstatistik der Mitglieder-App. Die App liest ihn aus den StaticData und schickt dann nichts mehr; die gezaehlten Aufrufe selbst haben keinen Bezug zur Person.
- crm_person_contact_dataarray<CRMPersonContactData>
  Contact data of the person, for example phone and e-mail.
- archivedboolean
  Whether the person is archived.
- subscribed_newsletterboolean
  Whether the person subscribed to the newsletter.
- subscribed_magazineboolean
  Whether the person subscribed to the magazine.
- printed_member_cardboolean
  Whether a member card has been printed for the person.
- has_login_userboolean
  Whether the person has a login user.
- profile_picture_urlstring
  URL of the profile picture of the person.
- log_book_staffboolean
  Log book flag: staff.
- log_book_staff1boolean
  Log book flag: staff, level 1.
- log_book_staff2boolean
  Log book flag: staff, level 2.
- log_book_memberboolean
  Log book flag: member.
- log_book_trainerboolean
  Log book flag: trainer.
- log_book_trainer1boolean
  Log book flag: trainer, level 1.
- log_book_trainer2boolean
  Log book flag: trainer, level 2.
- log_book_head_of_departmentboolean
  Log book flag: head of department.
- log_book_supervisory_boardboolean
  Log book flag: supervisory board.
- log_book_board_of_directorsboolean
  Log book flag: board of directors.
- log_book_honorary_memberboolean
  Log book flag: honorary member.
- log_book_club_card_oneboolean
  Log book flag: club card.
- log_book_health_recoveredboolean
  Log book flag: recovered from illness.
- log_book_health_vaccinatedboolean
  Log book flag: vaccinated.
- log_book_health_vaccinated_additionstring
  Details of the vaccination.
- log_book_good_conductboolean
  Log book flag: certificate of good conduct.
- log_book_first_aidboolean
  Log book flag: first aid training.
- log_book_measles_vaccinationboolean
  Log book flag: measles vaccination.
- sync_lanistaboolean
  Whether the person is synchronized with Lanista.
- categoryCRMPersonCategory
  Person category.
- nicknamestring
  Nickname of the person.
- preferred_color_hexstring
  Preferred color of the person as hex value.
- avatar_tokenstring
  Token of the avatar image.
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- createdstring (date-time)
  Point in time the entity was created.
- … 2 more fields
jirakeystring
Key of the linked Jira issue.
jiraidstring
ID of the linked Jira issue.
assignedusernamestring
Name of the assigned user, as text.
assigned_userUser
User the ticket is assigned to.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
createdbyusernamestring
Name of the user who created the ticket, as text.
created_by_userUser
User who created the ticket.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
statusstring
Status of the ticket as text.
statusidstring
ID of the status of the ticket.
issuetypestring
A type like bug, task, story
issuecategorystring
A category like website, hosting, marketing
crm_project_category_areaCRMProjectCategoryArea
Project category area the ticket belongs to.
Show fields (4)
- idinteger
  Primary key of the category area. Internal ID.
- namestring
  Name of the area.
- descriptionstring
  Description of the area.
- deletedboolean
  This property is used to mark an entity as deleted / archived
issueprojectstring
A project like a domain (inwendo.de) or a certain mail campaign
crm_projectCRMProject9
CRM project the ticket belongs to.
Show fields (19)
- idinteger
  Primary key of the project. Internal ID.
- namestring
  Name of the project.
- closedstring (date-time)
  Time the project was closed.
- billedstring (date-time)
  Time the project was billed.
- numberstring
  Number of the project.
- startstring (date-time)
  Start of the project.
- endstring (date-time)
  End of the project.
- descriptionstring
  Description of the project.
- companyCRMCompany19
  Company the project belongs to.
- internal_main_contactUser
  Internal login user who is the main contact.
- categoryCRMProjectCategory
  Category of the project.
- archivedboolean
  The project is archived.
- visible_for_customerboolean
  The project is visible in the customer app.
- name_for_customerstring
  Name of the project shown to customers.
- invoice_emailstring
  E-mail address for invoices of the project.
- time_report_emailstring
  E-mail address for time reports of the project.
- search_stringstring
  Text that the entity can be searched by.
- createdstring (date-time)
  Point in time the entity was created.
- … 1 more fields
… 51 more fields

Request

curl --request POST \
  --url https://your-instance.iw-erp.de/api/crm/tickets/42/deletes/attachments \
  --header 'x-iw-jwt-token: <TOKEN>'

const options = {method: 'POST', headers: {'x-iw-jwt-token': '<TOKEN>'}};

fetch('https://your-instance.iw-erp.de/api/crm/tickets/42/deletes/attachments', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets/42/deletes/attachments"

headers = {"x-iw-jwt-token": "<TOKEN>"}

response = requests.post(url, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://your-instance.iw-erp.de/api/crm/tickets/42/deletes/attachments', [
  'headers' => [
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Post,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets/42/deletes/attachments"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets/42/deletes/attachments")
  .post(null)
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets/42/deletes/attachments"

	req, _ := http.NewRequest("POST", url, nil)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';
import 'package:iw_erp_api/model/attachment.dart';
import 'package:iw_erp_api/model/customer_ticket.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.deleteAttachment(CustomerTicket.fromJson({}), Attachment.fromJson({}));
if (result.success) {
  print(result.data);
}

Response 200 application/json

{
  "id": 42,
  "external_person_first_name": "Beispiel",
  "external_person_last_name": "Beispiel",
  "external_person_email": "lena.hartmann@example.org",
  "external_person_phone": "+49 511 123456",
  "external_person_address_city": "Hannover",
  "external_person_address_zip": "30163",
  "external_person_address_country": "DE",
  "external_company_name": "Beispiel",
  "external_company_email": "lena.hartmann@example.org"
}

Moves a Ticket on the kanban board / in the sprint planning

POST/api/crm/tickets/{id}/board_positions

A move can change the status (kanban column), the sprint and the manual position inside the column at once. Only the submitted values are applied.

Path parameters

idrequiredstring

Request body application/json

dataTicketBoardPositionRequest

Responses

200Move a Ticket on the boardCustomerTicket3

Show fields (21)

satisfaction_requested_atstring
When the customer / member was asked to rate the finished ticket; the apps offer the rating once this is set.
idinteger
Primary key of the ticket. Internal ID.
ticket_typestring
Type of the ticket.
numberinteger
Running ticket number.
number_stringstring
Ticket number as displayed to users.
companyCRMCompany19
Company the ticket belongs to.
Show fields (56)
- idinteger
  Primary key of the company. Internal ID.
- short_namestring
  Short name of the company.
- company_namestring
  Legal name of the company.
- secondary_namestring
  Second name line of the company.
- direct_dialstring
  Direct dial number of the company.
- invoice_emailstring
  E-mail address for invoices.
- send_invoice_emailboolean
  Send invoices by e-mail.
- send_invoice_letterboolean
  Send invoices by letter.
- time_report_emailstring
  E-mail address for time reports.
- payment_goalPaymentGoal
  Payment term of the company.
- payment_intervalstring
  Interval of the payments.
- vatidstring
  VAT identification number.
- taxnumberstring
  Tax number of the company.
- buyer_reference_idstring
  Leitweg-ID or custom reference ID defined by the customer
- taxTax
  Tax rate used for the company.
- infostring
  Information about the company.
- numberstring
  Customer or supplier number of the company.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Company number as text, including prefix.
- is_customerboolean
  The company is a customer.
- is_supplierboolean
  The company is a supplier.
- is_otherboolean
  The company is neither customer nor supplier.
- is_memberboolean
  The company is a member.
- archivedboolean
  The company is archived.
- categoryCRMCompanyCategory
  Category of the company.
- visible_for_customerboolean
  Whether the company is visible to the customer.
- founding_datestring (date-time)
  Founding date of the company.
- nace_sectionstring
  NACE section code (letter A-U)
- nace_codestring
  NACE code (numeric like 01.11, 62.01)
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- main_phonestring
  Main phone number.
- main_faxstring
  Main fax number.
- main_emailstring
  Main e-mail address.
- websitestring
  Website address.
- createdstring (date-time)
  Point in time the entity was created.
- updatedstring (date-time)
  Point in time the entity was last updated.
- atagsarray<AccessTag>
- payment_typePaymentType
- company_employee_countinteger
  Number of employees of the company.
- company_founding_yearinteger
  Founding year of the company.
- company_family_ownedboolean
  Whether the company is family-owned.
- company_sales_volumestring
  Sales volume of the company.
- company_segmentstring
  Market segment of the company.
personCRMPerson10
Person the ticket belongs to.
Show fields (81)
- idinteger
  Primary key of the person. Internal ID.
- first_namestring
  First name of the person.
- last_namestring
  Last name of the person.
- numberinteger
  Member or customer number of the person.
- manual_numberinteger
  Number set manually instead of the automatic number.
- number_stringstring
  Member or customer number as text, including prefix.
- genderstring
  Gender of the person.
- titlestring
  Academic or other title of the person.
- positionstring
  Position or role of the person.
- languagestring
  Preferred language of the person.
- special_salutationstring
  Special salutation text for letters.
- form_of_salutationstring
  Form of salutation, for example formal or informal.
- birthdaystring (date-time)
  Birthday of the person.
- known_allergiesstring
  Known allergies of the person.
- confirmed_no_allergiesboolean
  Guardian confirmed that there are no known allergies.
- allow_photosboolean
  Photos of the person may be taken and published.
- allow_leaving_aloneboolean
  The person may leave the event alone.
- authorized_pickupstring
  Persons who are allowed to pick up the person.
- needs_supportboolean
  The person needs support, for example for inclusion.
- support_descriptionstring
  Description of the support the person needs.
- financial_supportboolean
  The person receives financial support.
- financial_support_numberstring
  Number of the financial support.
- municipal_supportboolean
  The person receives municipal support.
- municipal_support_numberstring
  Number of the municipal support.
- grade_levelinteger
  School grade level of the person.
- school_classstring
  School class of the person.
- start_timestring (date-time)
  Start of the membership or activity.
- start_time_reasonstring
  Reason for the start.
- end_timestring (date-time)
  End of the membership or activity.
- end_time_reasonstring
  Reason for the end.
- confirmed_gtc_timestring (date-time)
  Time the general terms and conditions were confirmed.
- chatbot_opt_inboolean
  Einwilligung in die Nutzung des KI-Assistenten. Denormalisierter aktueller Stand - das pruefbare Protokoll steht in ChatbotConsent.
- chatbot_opt_in_atstring (date-time)
  Time the person opted in to the chatbot.
- chatbot_opt_in_text_versionstring
  Version des Einwilligungstextes, dem zugestimmt wurde. Weicht sie von der aktuellen Version ab, ist das Opt-in abgelaufen.
- app_usage_statistics_opt_outboolean
  Widerspruch gegen die anonyme Nutzungsstatistik der Mitglieder-App. Die App liest ihn aus den StaticData und schickt dann nichts mehr; die gezaehlten Aufrufe selbst haben keinen Bezug zur Person.
- crm_person_contact_dataarray<CRMPersonContactData>
  Contact data of the person, for example phone and e-mail.
- archivedboolean
  Whether the person is archived.
- subscribed_newsletterboolean
  Whether the person subscribed to the newsletter.
- subscribed_magazineboolean
  Whether the person subscribed to the magazine.
- printed_member_cardboolean
  Whether a member card has been printed for the person.
- has_login_userboolean
  Whether the person has a login user.
- profile_picture_urlstring
  URL of the profile picture of the person.
- log_book_staffboolean
  Log book flag: staff.
- log_book_staff1boolean
  Log book flag: staff, level 1.
- log_book_staff2boolean
  Log book flag: staff, level 2.
- log_book_memberboolean
  Log book flag: member.
- log_book_trainerboolean
  Log book flag: trainer.
- log_book_trainer1boolean
  Log book flag: trainer, level 1.
- log_book_trainer2boolean
  Log book flag: trainer, level 2.
- log_book_head_of_departmentboolean
  Log book flag: head of department.
- log_book_supervisory_boardboolean
  Log book flag: supervisory board.
- log_book_board_of_directorsboolean
  Log book flag: board of directors.
- log_book_honorary_memberboolean
  Log book flag: honorary member.
- log_book_club_card_oneboolean
  Log book flag: club card.
- log_book_health_recoveredboolean
  Log book flag: recovered from illness.
- log_book_health_vaccinatedboolean
  Log book flag: vaccinated.
- log_book_health_vaccinated_additionstring
  Details of the vaccination.
- log_book_good_conductboolean
  Log book flag: certificate of good conduct.
- log_book_first_aidboolean
  Log book flag: first aid training.
- log_book_measles_vaccinationboolean
  Log book flag: measles vaccination.
- sync_lanistaboolean
  Whether the person is synchronized with Lanista.
- categoryCRMPersonCategory
  Person category.
- nicknamestring
  Nickname of the person.
- preferred_color_hexstring
  Preferred color of the person as hex value.
- avatar_tokenstring
  Token of the avatar image.
- search_stringstring
  Text that the entity can be searched by.
- addressstring
  Address as text.
- address_streetstring
  Street of the address.
- address_house_numberstring
  House number of the address.
- address_street_levelstring
  Street and house number of the address.
- address_costring
  Care-of line of the address.
- address_citystring
  City of the address.
- address_zipstring
  Postal code of the address.
- address_admin_level1string
  First administrative level of the address, e.g. the federal state.
- address_countrystring
  Country code of the address.
- address_full_countrystring
  Full name of the country of the address.
- address_geo_latstring
  Latitude of the address.
- address_geo_lngstring
  Longitude of the address.
- address_external_provider_idstring
  field to store the external provider id of the address. e.g. Google Maps PlaceID like google:ChIJVcKw5r90sEcRhdjNq6NItqE
- createdstring (date-time)
  Point in time the entity was created.
- … 2 more fields
jirakeystring
Key of the linked Jira issue.
jiraidstring
ID of the linked Jira issue.
assignedusernamestring
Name of the assigned user, as text.
assigned_userUser
User the ticket is assigned to.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
createdbyusernamestring
Name of the user who created the ticket, as text.
created_by_userUser
User who created the ticket.
Show fields (11)
- idinteger
  Primary key of the user. Internal ID of the login user.
- namestring
  Display name of the user. Shown in the UI and in audit entries.
- usernamestring
  Login name of the user. Must be unique across all users.
- emailstring
  E-mail address of the user. Used for login notifications, password resets and as a login alias.
- user_access_groupUserAccessGroup3
  User access group of the user. Defines the rights of the user for all scopes.
- positioningeneralstring
  Free text describing the position or role of the user.
- crm_personCRMPerson10
  CRM person linked to this login user. Connects the login account with the person record.
- profile_picture_urlstring
  URL of the profile picture of the user.
- archivedboolean
  Marks the user as archived. Archived users are kept for history and are not active.
- require2faboolean
  Two-factor authentication is required for this user.
- search_stringstring
  Text that the entity can be searched by.
statusstring
Status of the ticket as text.
statusidstring
ID of the status of the ticket.
issuetypestring
A type like bug, task, story
issuecategorystring
A category like website, hosting, marketing
crm_project_category_areaCRMProjectCategoryArea
Project category area the ticket belongs to.
Show fields (4)
- idinteger
  Primary key of the category area. Internal ID.
- namestring
  Name of the area.
- descriptionstring
  Description of the area.
- deletedboolean
  This property is used to mark an entity as deleted / archived
issueprojectstring
A project like a domain (inwendo.de) or a certain mail campaign
crm_projectCRMProject9
CRM project the ticket belongs to.
Show fields (19)
- idinteger
  Primary key of the project. Internal ID.
- namestring
  Name of the project.
- closedstring (date-time)
  Time the project was closed.
- billedstring (date-time)
  Time the project was billed.
- numberstring
  Number of the project.
- startstring (date-time)
  Start of the project.
- endstring (date-time)
  End of the project.
- descriptionstring
  Description of the project.
- companyCRMCompany19
  Company the project belongs to.
- internal_main_contactUser
  Internal login user who is the main contact.
- categoryCRMProjectCategory
  Category of the project.
- archivedboolean
  The project is archived.
- visible_for_customerboolean
  The project is visible in the customer app.
- name_for_customerstring
  Name of the project shown to customers.
- invoice_emailstring
  E-mail address for invoices of the project.
- time_report_emailstring
  E-mail address for time reports of the project.
- search_stringstring
  Text that the entity can be searched by.
- createdstring (date-time)
  Point in time the entity was created.
- … 1 more fields
… 51 more fields

Request

curl --request POST \
  --url https://your-instance.iw-erp.de/api/crm/tickets/42/board_positions \
  --header 'content-type: application/json' \
  --header 'x-iw-jwt-token: <TOKEN>' \
  --data '{}'

const options = {
  method: 'POST',
  headers: {'x-iw-jwt-token': '<TOKEN>', 'content-type': 'application/json'},
  body: JSON.stringify({})
};

fetch('https://your-instance.iw-erp.de/api/crm/tickets/42/board_positions', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://your-instance.iw-erp.de/api/crm/tickets/42/board_positions"

payload = {}
headers = {
  "x-iw-jwt-token": "<TOKEN>",
  "content-type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://your-instance.iw-erp.de/api/crm/tickets/42/board_positions', [
  'body' => '{}',
  'headers' => [
    'content-type' => 'application/json',
    'x-iw-jwt-token' => '<TOKEN>',
  ],
]);

echo $response->getBody();

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
  Method = HttpMethod.Post,
  RequestUri = new Uri("https://your-instance.iw-erp.de/api/crm/tickets/42/board_positions"),
  Headers =
  {
    { "x-iw-jwt-token", "<TOKEN>" },
  },
  Content = new StringContent("{}")
  {
    Headers =
    {
      ContentType = new MediaTypeHeaderValue("application/json")
    }
  }
};
using (var response = await client.SendAsync(request))
{
  response.EnsureSuccessStatusCode();
  var body = await response.Content.ReadAsStringAsync();
  Console.WriteLine(body);
}

OkHttpClient client = new OkHttpClient();

MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{}");
Request request = new Request.Builder()
  .url("https://your-instance.iw-erp.de/api/crm/tickets/42/board_positions")
  .post(body)
  .addHeader("x-iw-jwt-token", "<TOKEN>")
  .addHeader("content-type", "application/json")
  .build();

Response response = client.newCall(request).execute();

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://your-instance.iw-erp.de/api/crm/tickets/42/board_positions"

	payload := strings.NewReader("{}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("x-iw-jwt-token", "<TOKEN>")
	req.Header.Add("content-type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Dart with the iw_erp_api package

import 'package:iw_erp_api/clients/crm_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';
import 'package:iw_erp_api/model/customer_ticket.dart';

IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';

final result = await CrmTicketController.changeBoardPosition(CustomerTicket.fromJson({}));
if (result.success) {
  print(result.data);
}

Response 200 application/json

{
  "id": 42,
  "external_person_first_name": "Beispiel",
  "external_person_last_name": "Beispiel",
  "external_person_email": "lena.hartmann@example.org",
  "external_person_phone": "+49 511 123456",
  "external_person_address_city": "Hannover",
  "external_person_address_zip": "30163",
  "external_person_address_country": "DE",
  "external_company_name": "Beispiel",
  "external_company_email": "lena.hartmann@example.org"
}