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Customerticket

Customer portal1 EndpointsCustomer / Customerticket

Rate a finished ticket (1 to 5 stars, optional comment) - only when the team asked for it (customer_panel_ticket_satisfaction_enabled). A new rating replaces the old one.

POST/api/customertickets/{id}/satisfaction

Path parameters

idrequiredstring

Request body application/json

  • dataobject
    Show fields (2)
    • ratinginteger

      1 (bad) to 5 (very good)

    • commentstring

      Optional comment

Responses

default

Request
curl --request POST \
  --url https://your-instance.iw-erp.de/api/customertickets/42/satisfaction \
  --header 'content-type: application/json' \
  --header 'x-iw-jwt-token: <TOKEN>' \
  --data '
{
  "data": {
    "comment": "Schnell und freundlich",
    "rating": 5
  }
}
'