Customerticket
Rate a finished ticket (1 to 5 stars, optional comment) - only when the team asked for it (customer_panel_ticket_satisfaction_enabled). A new rating replaces the old one.
POST/api/customertickets/{id}/satisfaction
Path parameters
idrequiredstring |
Request body application/json
dataobjectShow fields (2)
ratinginteger1 (bad) to 5 (very good)
commentstringOptional comment
Responses
default
Request
curl --request POST \
--url https://your-instance.iw-erp.de/api/customertickets/42/satisfaction \
--header 'content-type: application/json' \
--header 'x-iw-jwt-token: <TOKEN>' \
--data '
{
"data": {
"comment": "Schnell und freundlich",
"rating": 5
}
}
'const options = {
method: 'POST',
headers: {'x-iw-jwt-token': '<TOKEN>', 'content-type': 'application/json'},
body: JSON.stringify({data: {comment: 'Schnell und freundlich', rating: 5}})
};
fetch('https://your-instance.iw-erp.de/api/customertickets/42/satisfaction', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));import requests
url = "https://your-instance.iw-erp.de/api/customertickets/42/satisfaction"
payload = { "data": {
"comment": "Schnell und freundlich",
"rating": 5
} }
headers = {
"x-iw-jwt-token": "<TOKEN>",
"content-type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)<?php
require_once('vendor/autoload.php');
$client = new \GuzzleHttp\Client();
$response = $client->request('POST', 'https://your-instance.iw-erp.de/api/customertickets/42/satisfaction', [
'body' => '{"data":{"comment":"Schnell und freundlich","rating":5}}',
'headers' => [
'content-type' => 'application/json',
'x-iw-jwt-token' => '<TOKEN>',
],
]);
echo $response->getBody();using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
Method = HttpMethod.Post,
RequestUri = new Uri("https://your-instance.iw-erp.de/api/customertickets/42/satisfaction"),
Headers =
{
{ "x-iw-jwt-token", "<TOKEN>" },
},
Content = new StringContent("{\"data\":{\"comment\":\"Schnell und freundlich\",\"rating\":5}}")
{
Headers =
{
ContentType = new MediaTypeHeaderValue("application/json")
}
}
};
using (var response = await client.SendAsync(request))
{
response.EnsureSuccessStatusCode();
var body = await response.Content.ReadAsStringAsync();
Console.WriteLine(body);
}OkHttpClient client = new OkHttpClient();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\"data\":{\"comment\":\"Schnell und freundlich\",\"rating\":5}}");
Request request = new Request.Builder()
.url("https://your-instance.iw-erp.de/api/customertickets/42/satisfaction")
.post(body)
.addHeader("x-iw-jwt-token", "<TOKEN>")
.addHeader("content-type", "application/json")
.build();
Response response = client.newCall(request).execute();package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://your-instance.iw-erp.de/api/customertickets/42/satisfaction"
payload := strings.NewReader("{\"data\":{\"comment\":\"Schnell und freundlich\",\"rating\":5}}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("x-iw-jwt-token", "<TOKEN>")
req.Header.Add("content-type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}Dart with the iw_erp_api package
import 'package:iw_erp_api/clients/customer_ticket_controller.dart';
import 'package:iw_erp_api/logic/iw_api_state.dart';
IwApiState().host = 'your-instance.iw-erp.de';
IwApiState().currentJwtApiToken = '<TOKEN>';
final result = await CustomerTicketController.postSatisfaction('42', 42);
if (result.success) {
print(result.data);
}